Help Desk Specialist Role

14 hours ago


Leeds, Leeds, United Kingdom Netcompany Full time

Role Description

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We are seeking an experienced Help Desk Specialist to join our team at Netcompany. This role involves providing exceptional customer support, troubleshooting complex technical issues, and collaborating with internal stakeholders to ensure seamless issue resolution.

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About the Team

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You will be part of our dynamic Intelligent Service Desk team, working closely with colleagues across various departments to deliver outstanding customer experiences. Our team operates 24 hours a day, 365 days a year, to ensure that customers receive high-quality support and service.

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Key Responsibilities

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  • Respond to customer inquiries and resolve technical issues efficiently">
  • Collaborate with cross-functional teams to ensure effective issue resolution">
  • Develop and maintain detailed knowledge of company systems and processes">
  • Stay up-to-date with emerging technologies and industry trends">
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Requirements

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  • Demonstrated experience in help desk or IT support environments">
  • Excellent communication and problem-solving skills">
  • Strong analytical and logical thinking abilities">
  • Familiarity with ITIL and Service Management principles">
  • Possession of relevant IT education or certifications">
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What We Offer

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  • Salary: £48,000 - £60,000 per annum (dependent on experience)">
  • Holiday package: 25 days plus bank holidays">
  • Private medical healthcare via Vitality">
  • Pension contribution and life assurance">
  • Professional certifications supported through learning and development programs">
  • Access to Employee Resource Groups and networking opportunities">

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