Helpdesk Management Specialist

15 hours ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Summary: Helpdesk Management Specialist

We are seeking an experienced Helpdesk Management Specialist to join our IT team. As a key member of our Help Desk environment, you will be responsible for managing and maintaining our IT Helpdesk system, ensuring timely assistance to end-users.

Responsibilities:
  • Manage and maintain the IT Helpdesk environment (Freshservice)
  • Provide management reports on help desk operations, ensuring service levels are met
Requirements:
  • Minimum 5 years' experience in a fast-paced end-user IT support environment
  • Hands-on experience of operating a helpdesk environment, including call allocations, queue management
Benefits:
  • A salary of £50,000 - £70,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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