IT Support Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Summary: We are seeking a skilled IT Support Specialist to join our team at Interface Recruitment UK. The successful candidate will provide technical assistance and support to end users, ensuring an effective IT Helpdesk experience.

This is a dynamic role that requires the ability to prioritize workload, maintain high customer service standards, and work under own initiative.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, along with opportunities for career growth and professional development.

Key Responsibilities:
  • Supporting end users with 1st Line and some 2nd Line incident tickets
  • Working with end users on service/process tickets
  • Maintaining a high degree of customer service
  • First point of contact for users seeking technical assistance
  • Follow-up and update customer/ticket status and information

Required Skills and Qualifications:
  • Good knowledge of Windows 10/11 – build and support
  • Microsoft Office 365
  • Active Directory
  • Printers/iPhones/tablets
  • Experience of working on an IT Helpdesk
  • At least 3 years experience in a similar role
  • Prioritising workload in line with IT and Business priorities
  • Hardware / Software diagnosis and fault finding skills
  • Working under own initiative
  • Excellent documentation skills
  • Highly motivated team player with skills to manage changing priorities
  • Liaison with third parties to seek resolutions
  • Strong communication skills
  • A logical approach to problem solving
  • Self-motivation and passion for your role
  • Excellent attention to detail


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