IT Support Specialist
15 hours ago
Are you passionate about delivering exceptional customer service and resolving complex technical issues? We are seeking a skilled 1st Line IT Support Service Desk Engineer to join our team in Leeds. As a key member of our service desk, you will be the first point of contact for IT support via email, phone, and ticketing systems.
About the RoleOur ideal candidate will have experience with Windows 10/11 troubleshooting, Office 365 Administration, and basic knowledge of networking and backup technologies. You will also possess excellent communication skills, a passion for IT, and a commitment to delivering top-notch customer service.
Key Responsibilities:
- Serve as the first point of contact for IT support via email, phone, and ticketing systems.
- Accurately log and manage service desk tickets, escalating when necessary.
- Build and configure IT hardware, including Windows laptops, Macs, and mobile devices.
- Provide occasional on-site support to customers as required.
Benefits:
- A comprehensive health care and well-being scheme.
- A pension plan with additional employer contributions.
- Flexible working options to support work-life balance.
- Professional development with free Microsoft training.
- 25 days of holiday + your birthday off.
- Life insurance and staff development schemes.
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