Senior IT Support Specialist

1 day ago


Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time
Vertex IT Solutions Ltd

Job Title: Senior IT Support Specialist

We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Vertex IT Solutions Ltd. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our clients.

Key Responsibilities:
  • Resolve complex technical issues with Microsoft core applications and operating systems.
  • Provide support for disaster recovery solutions.
  • Assist with network support, including WAN and LAN connectivity, routers, firewalls, and security.
  • Implement remote access solutions, such as VPN, Terminal Services, and Citrix.
  • Monitor and respond to alerts and notifications from the remote monitoring and management system.
  • Maintain system documentation and review it regularly.
  • Communicate with customers regarding progress updates, change notifications, and outage notifications.

Additional Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Fulfill customer requests in a timely manner.
  • Collaborate with the team and communicate effectively.
  • Elevate complex service requests.
  • Enter time and expenses in ConnectWise.
  • Complete ConnectWise training and log work as service tickets.

Requirements:
  • Possess advanced knowledge of operating systems, business applications, printing systems, and network systems.
  • Demonstrate strong interpersonal skills, including telephony, communication, active listening, and customer-care.
  • Showcase technical diagnosis and issue resolution skills.
  • Demonstrate multi-tasking and adaptability capabilities.
  • Display technical awareness and resource matching abilities.
  • Demonstrate service awareness of organization's key IT services.
  • Exhibit knowledge of support tools and technology.
  • Show typing skills for quick and accurate entry.
  • Be self-motivated in a fast-paced environment.


Estimated Salary: $65,000 - $85,000 per annum.

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