IT Support Specialist
13 hours ago
Estimated Salary: £23,000 - £27,000 DOE + benefits
About the Role:
Fruition IT is seeking an experienced IT Support Specialist to join our team in Leeds. As a 1st Line IT Support Service Desk Engineer, you will be the first point of contact for IT support via email, phone, and ticketing systems.
Responsibilities:
• Accurately log and manage service desk tickets, escalating when necessary.
• Build and configure IT hardware, including Windows laptops, Macs, and mobile devices.
• Provide occasional on-site support to customers as required.
• Deliver exceptional customer service and maintain strong communication throughout.
Requirements:
• Experience with Windows 10/11 troubleshooting.
• Office 365 Administration (OneDrive, Teams, SharePoint, Exchange).
• Basic knowledge of networking, backup technologies (e.g., General hardware/software troubleshooting and printer support.
• A passion for IT and delivering top-notch customer service.
What We Offer:
• Comprehensive health care and well-being scheme.
• Pension plan with additional employer contributions.
• Flexible working options to support work-life balance.
• Professional development with free Microsoft training.
• 25 days of holiday + your birthday off.
• Life insurance and staff development schemes.
• Competitive salary and incentive programs for referrals.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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