IT Support Specialist

13 hours ago


Leeds, Leeds, United Kingdom Fruition IT Full time £23,000 - £27,000
Job Title: 1st Line IT Support Service Desk Engineer

Estimated Salary: £23,000 - £27,000 DOE + benefits

About the Role:
Fruition IT is seeking an experienced IT Support Specialist to join our team in Leeds. As a 1st Line IT Support Service Desk Engineer, you will be the first point of contact for IT support via email, phone, and ticketing systems.

Responsibilities:
• Accurately log and manage service desk tickets, escalating when necessary.
• Build and configure IT hardware, including Windows laptops, Macs, and mobile devices.
• Provide occasional on-site support to customers as required.
• Deliver exceptional customer service and maintain strong communication throughout.

Requirements:
• Experience with Windows 10/11 troubleshooting.
• Office 365 Administration (OneDrive, Teams, SharePoint, Exchange).
• Basic knowledge of networking, backup technologies (e.g., General hardware/software troubleshooting and printer support.
• A passion for IT and delivering top-notch customer service.

What We Offer:
• Comprehensive health care and well-being scheme.
• Pension plan with additional employer contributions.
• Flexible working options to support work-life balance.
• Professional development with free Microsoft training.
• 25 days of holiday + your birthday off.
• Life insurance and staff development schemes.
• Competitive salary and incentive programs for referrals.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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