Helpdesk Operations Director

6 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
About the Role: As a seasoned Helpdesk/Service Delivery Manager, you will be responsible for leading a team of IT professionals to deliver exceptional service to our clients and customers. Your primary focus will be on strategic planning, leadership, and service delivery, with a strong emphasis on process improvement and innovation. This role offers an excellent opportunity to develop your skills and contribute to the success of our business.

Responsibilities and Requirements:
  1. Lead a small team of IT technicians, providing guidance and support to ensure seamless service delivery.
  2. Drive process improvements through data analysis, innovation, and collaboration with stakeholders.
  3. Maintain effective relationships with key stakeholders, including internal colleagues, clients, and suppliers.
  4. Develop and implement service metrics that demonstrate adherence to SLAs and identify areas for improvement.
  5. Prioritize and manage competing demands, ensuring timely resolution of critical incidents and service requests.


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