Business Intelligence Support Specialist

6 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Bespoke Applications Support and Development Expert

Interface Recruitment UK is seeking an experienced Bespoke Applications Support and Development Expert to join their team. As a key member of the team, you will provide expert-level support for the Business Intelligence product.

Responsibilities:

  1. Manage the Helpdesk, logging and responding to calls to deliver swift solutions to customers.
  2. Work within a scheduled support desk system.
  3. Manage the support help desk at all times, ensuring calls are dealt with swiftly and professionally.
  4. Learn and use the BI product to an expert level.
  5. Report progress to the Product Director on a regular basis.
  6. Ensure that inter-team dependencies are communicated to the Product Director.
  7. Work co-operatively with others in the team to ensure milestones are consistently achieved.
  8. Share knowledge and information with the team and peers.
  9. Communicate any customer issues to the internal customer account manager.

Experience:

2+ years' experience in a Helpdesk role.

Knowledge: Any knowledge of Business Intelligence applications, i.e., Qlikview, Tableau, MS Reporting Services, Business Objects, Cognos etc.

Exposure and knowledge of BI tools would be beneficial.

Skills: Helpdesk Software – Jira, SQL PL/SQL (Databases Microsoft SQL Server, Oracle, IBM, Sybase, MySQL, PostgreSQL) NoSQL (Hadoop, Amazon).

Written communication, problem solving, time management/self-organisation, and commercial awareness.

Ability to pick up new skills quickly and to work in a fast-moving, demanding environment.



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