Business Intelligence Support Expert
1 day ago
Interface Recruitment UK is seeking an experienced Business Intelligence Support Expert to join our team in the UK. As a key member of our team, you will play a vital role in supporting data visualisation software and enabling businesses to make informed decisions.
The ideal candidate will have 2+ years' experience in a Helpdesk role and possess strong knowledge of Business Intelligence applications, including Qlikview, Tableau and MS Reporting Services. You will also be skilled in using Helpdesk Software, SQL, PL/SQL and NoSQL databases, written communication, problem solving, time management and commercial awareness.
We are looking for someone who can pick up new skills quickly and work effectively in a fast-paced, demanding environment. In return, we offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, as well as opportunities for professional growth and development.
Job Description- Manage the Helpdesk, logging and responding to calls to deliver swift solutions to customers.
- Work within a scheduled support desk system.
- Leverage expertise in BI products to provide high-quality support and enable business success.
- Report progress to the Product Director on a regular basis.
- Communicate inter-team dependencies and customer issues to the Product Director and internal customer account manager.
- Share knowledge and information with the team and peers.
- 2+ years' experience in a Helpdesk role.
- Strong knowledge of Business Intelligence applications and tools.
- Proficiency in Helpdesk Software, SQL, PL/SQL and NoSQL databases.
- Excellent written and verbal communication skills.
- Proven problem-solving and time management abilities.
- Commercial awareness and ability to adapt to changing priorities.
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