Global IT Operations Manager

4 weeks ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: Global IT Operations Manager

We are seeking an experienced Global IT Operations Manager to oversee the day-to-day operations of our global Help Desk environment. The successful candidate will ensure timely assistance to end-users, while maintaining compliance with applicable regulations.

Key Responsibilities:
  • Manage and maintain the IT Helpdesk environment (Freshservice)
  • Provide management reports on help desk operations, ensuring service levels are met
  • Oversee daily activities of help desk support staff, ensuring timely and professional delivery of technical support
Requirements:
  • Minimum 5 years' experience in a fast-paced end-user IT support environment
  • Hands-on experience of operating a helpdesk environment, including call allocations, queue management
Benefits:
  • A competitive salary of £60,000 - £80,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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