IT Operations Liaison Manager

15 hours ago


Leeds, Leeds, United Kingdom Insight Global Full time
Job Summary: IT Operations Liaison Manager

We are seeking an experienced IT Operations Liaison Manager to join our team at Insight Global. As an IT Operations Liaison Manager, you will play a key role in bridging the gap between our European business team and IT services.

Key responsibilities include providing operational support and coordination to ensure efficient delivery of services, collaborating with Operations leaders in the U.S. and offshore to drive process improvements, and assisting with day-to-day ticket management and service management.

Key Performance Indicators (KPIs):

  • Improved communication between teams.
  • Enhanced process efficiency.
  • Increased customer satisfaction.

Requirements:

  • 5-6 years of total experience in a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.

Estimated Salary Range: £55,000 - £70,000 per annum, depending on experience.



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