Property Operations Manager

3 days ago


Leeds, Leeds, United Kingdom Pareto FM Full time
Job Overview
Pareto FM is seeking a highly organized and professional Front of House and Facilities Co-ordinator to oversee day-to-day operations of our prominent building in Leeds City Centre. This role involves managing front-of-house operations, acting as a key point of contact for tenants, and supporting building facilities management.

Key Responsibilities
  • Provide exceptional customer service, handling queries and issues efficiently.
  • Manage the reception area, ensuring it is always presentable and reflective of Pareto FM's standards.
  • Coordinate incoming and outgoing mail and deliveries.

Tenant Relations
  • Develop and maintain strong relationships with tenants, understanding their needs and concerns.
  • Act as the liaison between tenants and building management, escalating any issues to the appropriate teams.

Helpdesk Support
  • Provide remote support to the wider team, managing additional buildings in our portfolio via the helpdesk system.
  • Respond to tenant requests and queries for multiple sites, ensuring prompt and efficient resolution.
  • Liaise with on-site teams to coordinate services and solutions remotely.

Requirements
  • Proven experience in front-of-house, facilities management, or a similar role, ideally within a commercial property environment.
  • Excellent interpersonal and communication skills with a customer-focused approach.
  • Strong organizational skills and attention to detail.
  • Experience managing contractors, engineers, and service providers.
  • Proficiency in using Teams & Microsoft Office (Outlook, Word, Excel)

The estimated salary for this position is £28,000 - £32,000 per annum.
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