Operational Incident Management Lead

1 day ago


Leeds, Leeds, United Kingdom Fruition IT Full time

Fruition IT's Operational Incident Management Lead will play a crucial role in maintaining business continuity during project rollouts. This involves leading the response efforts, stabilizing systems, and minimizing disruption to business operations.

As the primary point of contact for incidents, you will be responsible for investigating and resolving system issues quickly and efficiently. Your main objective is to ensure rapid recovery from any system issues and maintain business continuity.

This role requires strong problem-solving skills, excellent communication abilities, and experience in incident management. Familiarity with incident management frameworks (e.g., ITIL) and tools (e.g., ServiceNow) is highly desirable.

The ideal candidate will have a competitive salary of £55,000 - £75,000 per annum, reflecting the importance of this role. On-site work in Leeds 2-3 days per week is required, with some flexibility for out-of-hours work.

We value innovative problem-solvers who can start ASAP and bring their expertise in incident management to Fruition IT.



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