Senior IT Operations Manager
3 days ago
The Yorkshire Building Society Group is seeking a seasoned Senior IT Operations Manager to lead the operational oversight of all YBS IT systems and services. This role requires robust configuration, implementation, maintenance, and ongoing 24*7 monitoring of IT services and applications serving YBS customers.
About the RoleThis is a senior leadership position that involves planning, coordinating, and directing IT services and solutions enabling operational activities for all IT services and applications serving YBS customers. Establishing an effective Business Continuity & Disaster Recovery Framework is also crucial in ensuring YBS can continue operations and serve its customers in the event of a major incident/crisis.
Main Responsibilities- Ensure the effective operation of all IT services, applications, technology, and data to serve YBS customers and colleagues.
- Be accountable for Incident & Crisis Management and the Business Continuity and Disaster Recovery Framework, standards, policies, processes, controls for all IT services and colleagues.
- Provide effective leadership and management of the IT Services & Operations team and critical third-party providers.
- Effectively lead and manage incidents, problems, and service requests in line with agreed recovery time, SLAs, and Risk Appetite measures.
- Be accountable for the management of IT assets, including development and operation of the CMDB (Configuration Management Database) in line with regulatory and external audit requirements.
- Ensure the capacity and performance of the Society's infrastructure and services are managed in line with Key Risk Indicators and Risk Appetite measures.
- Be accountable for the assurance and risk management of the IT Services Estate.
This role requires strong experience of IT Services and Operations delivery to IT SLAs, OLAs, and KPIs. A deep knowledge of IT Service best practices, ITSM tooling, and processes is also essential. Proven people management skills, strategic influencing, and understanding of IT strategies in relation to IT Operations technologies and information risk management, regulatory governance, and control are required.
Estimated Salary Range: £65,000 - £85,000 per annum-
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