Global IT Operations Manager

3 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Requirements

We are looking for an experienced IT Helpdesk Manager to lead our global Help Desk team. As a Global IT Operations Manager, you will be responsible for managing the day-to-day operations of our Help Desk, providing technical support services to staff, and developing innovative solutions to improve service delivery.

You will have excellent communication and leadership skills, with the ability to motivate and develop members of the global IT Support team.

Requirements:

  • 3+ years' experience in a similar role, supporting 6000+ staff and 3 years' hands-on experience in a technical support role.
  • Experience of call allocations and prioritization.
  • Experience of developing IT processes, workflows, and automation.


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