Technical Operations Manager

16 hours ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

Job Title: Technical Operations Manager

About the Role:

We are seeking an experienced Technical Operations Manager to lead our technical operations team and drive the delivery of high-quality IT services.

Key Responsibilities:
  • Managing and providing all levels of IT Technical support, from user admin tasks to setting up and installing new office kit at new office locations globally.
  • Liaising with the Business, building positive working relationships with office Partners & Directors.
  • Coordinating with functional teams and overseeing day-to-day running of all IT systems across the business to ensure they are working effectively.
  • Call logging & management, including regular liaison with IT hardware maintenance provider and other 3rd party IT suppliers/contractors.
  • Developing, managing and delivering Service Level Agreements (SLAs).
  • Responsible for the IT helpdesk environment, its performance, efficiency and high service standards.
  • Developing Technical standards, including adherence to Change Management processes.
  • Monitoring of daily backups.
  • Management of the asset database and software register.
  • Out of hours monitoring and support.
  • Maintaining a quality IT service by establishing and enforcing organisation standards.
  • Introducing and developing innovative ways of working/troubleshooting to identify issues and reduce downtime.
Requirements:
  • Proven working experience as an IT manager or relevant experience.
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
  • Expertise in data centre management and data governance.
  • Hands-on experience with computer networks, network administration and network installation.
  • Ability to manage personnel.
  • Experience of managing IT.
Salary:

The salary range for this position is £60,000 - £75,000 per annum, depending on experience.



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