IT Infrastructure Support Specialist

5 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
IT Infrastructure Support Specialist

We are seeking a skilled IT Infrastructure Support Specialist to join our team. As an IT Infrastructure Support Specialist, you will be responsible for providing technical support and troubleshooting for our company's IT infrastructure.

  • Main Responsibilities:
  • The first point of contact for all IT-related incidents and requests.
  • Diagnose and resolve software and hardware issues affecting operating systems and software applications.
  • Assist users with IT-related issues and provide guidance on IT best practices.
  • Record, update, and document requests using our IT Helpdesk system.
  • Install and configure new IT equipment to ensure seamless integration with our existing infrastructure.
  • Resolve issues, troubleshoot, test, and train users on our CRM system.
  • Maintain excellent verbal communication skills to effectively communicate with technical and non-technical colleagues.
  • Create, maintain, and publish relevant support documentation to assist staff in resolving incidents and service requests.

Requirements:

  • Key Requirements:
  • Experience with Windows Server, all versions.
  • Knowledge of Active Directory & Group Policy.
  • Networking knowledge, including switches and wireless.
  • Understanding of TCP/IP, DHCP, DNS, VLAN/Routing.
  • Broad knowledge and experience of "day to day" IT support issues and the ability to use past experiences to support the helpdesk with any range of issues.
  • Able to work as part of a team of professionals on a range of IT projects.
  • Well-organized with the ability to multi-task and prioritize.
  • Excellent communicator demonstrating effective verbal and written communication skills.
  • Excellent attention to detail.
  • Valid driving license and own vehicle.

What We Offer:

  • A competitive salary, up to £27,000 DOE.
  • Part of an award-winning team.
  • Full training and development opportunities.
  • Numerous employee benefits, including BUPA cash plan, Pension Scheme, Eyecare vouchers, Childcare vouchers.
  • One day per month training day.
  • Annual Company awards dinner and Summer Event.


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