IT Infrastructure Support Specialist
5 days ago
We are seeking a skilled IT Infrastructure Support Specialist to join our team. As an IT Infrastructure Support Specialist, you will be responsible for providing technical support and troubleshooting for our company's IT infrastructure.
- Main Responsibilities:
- The first point of contact for all IT-related incidents and requests.
- Diagnose and resolve software and hardware issues affecting operating systems and software applications.
- Assist users with IT-related issues and provide guidance on IT best practices.
- Record, update, and document requests using our IT Helpdesk system.
- Install and configure new IT equipment to ensure seamless integration with our existing infrastructure.
- Resolve issues, troubleshoot, test, and train users on our CRM system.
- Maintain excellent verbal communication skills to effectively communicate with technical and non-technical colleagues.
- Create, maintain, and publish relevant support documentation to assist staff in resolving incidents and service requests.
Requirements:
- Key Requirements:
- Experience with Windows Server, all versions.
- Knowledge of Active Directory & Group Policy.
- Networking knowledge, including switches and wireless.
- Understanding of TCP/IP, DHCP, DNS, VLAN/Routing.
- Broad knowledge and experience of "day to day" IT support issues and the ability to use past experiences to support the helpdesk with any range of issues.
- Able to work as part of a team of professionals on a range of IT projects.
- Well-organized with the ability to multi-task and prioritize.
- Excellent communicator demonstrating effective verbal and written communication skills.
- Excellent attention to detail.
- Valid driving license and own vehicle.
What We Offer:
- A competitive salary, up to £27,000 DOE.
- Part of an award-winning team.
- Full training and development opportunities.
- Numerous employee benefits, including BUPA cash plan, Pension Scheme, Eyecare vouchers, Childcare vouchers.
- One day per month training day.
- Annual Company awards dinner and Summer Event.
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