Front Desk Ambassador

3 days ago


Leeds, Leeds, United Kingdom Leeds City Council Full time

**Job Summary**: We are seeking an exceptional Front Desk Ambassador to provide a warm and welcoming experience for our diverse range of visitors at Temple Newsam House in Leeds. As a key member of our team, you will be responsible for ensuring that our visitors have a safe, accessible, and enjoyable experience, while also promoting the house and its collections.

**About Us**: Leeds City Council is one of the largest employers in the region, with over 14,000 employees dedicated to delivering excellent services to our communities. We pride ourselves on being a place where talented individuals can grow and develop their careers, while making a positive impact on the lives of others.

**Key Responsibilities**:

  • Customer Service: Provide exceptional customer service to our visitors, responding to their queries and concerns in a polite, friendly, and helpful manner.
  • Reception Duties: Manage our front desk, handling cash transactions, answering phone calls, and responding to emails in a professional and courteous manner.
  • Security and Safety: Ensure the security and safety of our visitors, staff, and assets, by following established procedures and protocols.
  • Teamwork: Collaborate with other members of our team to achieve our goals and objectives, while maintaining a positive and supportive working relationship.

**Essential Skills and Qualifications**:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with people from diverse backgrounds and cultures.
  • Customer Focus: Demonstrate a strong customer focus, with a passion for delivering exceptional customer service and ensuring that our visitors have a memorable experience.
  • Flexibility and Adaptability: Be flexible and adaptable, with the ability to work varying shifts, including weekends and bank holidays, as required.

**Benefits**: We offer a competitive salary and benefits package, including:

  • Pension Scheme: Membership of the West Yorkshire Pension Fund, with generous employer contributions.
  • Annual Leave Entitlement: 25 days annual leave entitlement, plus statutory holidays.
  • Training and Development Opportunities: Access to training and development opportunities, to help you grow and develop your career.

**Location**: Temple Newsam House, Leeds, LS15 0AE


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