Front Desk Associate
1 week ago
The Met Hotel Leeds, a 4-star city centre retreat, seeks an experienced Front Desk Associate to join their team.
About UsWith over a century of history, The Met Hotel Leeds has been welcoming guests to the heart of the city. Our hotel boasts Victorian architecture and contemporary interiors, offering a unique blend of style and comfort.
As part of our team, you will have the opportunity to work in a dynamic environment, delivering exceptional service to our guests from all over the world.
Job DescriptionWe are looking for a highly skilled and motivated individual to fill the role of Front Desk Associate. Key responsibilities include:
- Greeting guests, checking in and out, and providing general assistance with inquiries.
- Serving food and beverages from our 24/7 menu to late arrivals and residents.
- Conducting security patrols to ensure guest safety and comfort.
- Completing the Reception shift, balancing day's business, and running Night Audit process.
- Processing card payments, charges, and banking reconciliation.
- Assisting guests with travel plans and making reservations as required.
This is a full-time position requiring flexibility with working hours, including shifts from 10:45 pm to 7:15 am.
What We OfferAs a valued member of our team, you can expect:
- Competitive salary of £25,960 per annum, plus great company perks.
- A comprehensive benefits package, including pension, flexible working arrangements, and discounted hotel room rates.
- The opportunity to develop your skills and knowledge in a dynamic environment.
We are committed to fostering a diverse and inclusive workplace culture, where everyone feels valued and supported.
RequirementsTo succeed in this role, you will need:
- Excellent communication and interpersonal skills.
- Able to work well independently and as part of a team.
- Confidence in using computer systems and following protocols.
- A good standard of numeracy and attention to detail.
- Previous experience in guest-facing roles, preferably in a similar environment.
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