CBRE Help Desk Associate
3 weeks ago
Join CBRE as a Help Desk Operator and take the first step in a rewarding career in customer service. As a Help Desk Associate, you will be the primary point of contact for customers and staff, troubleshooting and resolving complex problems with ease.
About the Role:
- Provide exceptional customer service while recording detailed and accurate information from high-volume calls and emails.
- Act as a primary contact for customers and staff, troubleshooting and resolving problems of complexity.
- Maintain accurate records of interactions with customers and recurring problems.
- Identify needs, process improvements, opportunities, and weaknesses within the department and team.
- Promote, develop, and maintain strong relationships between departments and with customers.
- Coach and mentor helpdesk team members.
- Identify training needs to ensure staff is educated to achieve business needs.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
What You'll Need:
- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function.
- Advanced organizational skills with an inquisitive mindset.
- Ability to evaluate and communicate unusual and complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products.
- Advanced math skills.
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