CBRE Help Desk Associate

3 weeks ago


Leeds, Leeds, United Kingdom CBRE Full time

Join CBRE as a Help Desk Operator and take the first step in a rewarding career in customer service. As a Help Desk Associate, you will be the primary point of contact for customers and staff, troubleshooting and resolving complex problems with ease.


About the Role:



  • Provide exceptional customer service while recording detailed and accurate information from high-volume calls and emails.
  • Act as a primary contact for customers and staff, troubleshooting and resolving problems of complexity.
  • Maintain accurate records of interactions with customers and recurring problems.
  • Identify needs, process improvements, opportunities, and weaknesses within the department and team.
  • Promote, develop, and maintain strong relationships between departments and with customers.
  • Coach and mentor helpdesk team members.
  • Identify training needs to ensure staff is educated to achieve business needs.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent.

What You'll Need:



  • High School Diploma or GED with 3-4 years of job-related experience.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function.
  • Advanced organizational skills with an inquisitive mindset.
  • Ability to evaluate and communicate unusual and complex content in a concise and logical way.
  • In-depth knowledge of Microsoft Office products.
  • Advanced math skills.


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