ICT Help Desk Specialist
3 weeks ago
This role is focused on providing exceptional first-line technical support to clients, ensuring their productivity through effective use of the Firm's IT systems.
The ideal candidate will have a strong technical skillset and excellent communication skills to deliver a high-quality client service experience and continually improve the service delivered through proactivity and good communication.
- A minimum of 12 months experience of working in an IT Service Desk environment, including direct experience in 1st line support.
- 2nd line support experience would be desirable but not essential.
- Excellent troubleshooting skills and a strong understanding of Microsoft Desktop Operating Systems and Applications are required.
- Experience of software installations and virus checking is essential.
- Good team skills and the ability to communicate with people at all levels are required.
The role involves providing technical support to clients and contributing to the development of the service desk team. The successful candidate will be a team player with excellent communication skills and a strong technical ability.
We are looking for someone with a passion for delivering exceptional customer service and a desire to continually improve the service delivered.
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ICT Service Desk Support Specialist
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ICT Implementation Specialist
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