Help Desk Technician
10 hours ago
Fruition IT is seeking a skilled Technical Service Engineer to join their team in Leeds. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and providing technical assistance via various channels.
Key Responsibilities:
- Serve as the first point of contact for IT support inquiries.
- Accurately log and manage service desk tickets, escalating when necessary.
- Configure and troubleshoot IT hardware, including Windows laptops, Macs, and mobile devices.
- Provide on-site support to customers as required.
- Deliver top-notch customer service and maintain strong communication throughout.
Requirements:
- Experience with Windows 10/11 troubleshooting.
- Office 365 Administration skills (OneDrive, Teams, SharePoint, Exchange).
- Basic knowledge of networking, backup technologies, and general hardware/software troubleshooting.
- A passion for IT and delivering excellent customer service.
What We Offer:
- A competitive salary range of £23,000 - £27,000 DOE + benefits.
- A comprehensive health care and well-being scheme.
- A pension plan with additional employer contributions.
- Flexible working options to support work-life balance.
- Professional development opportunities with free Microsoft training.
- 25 days of holiday + your birthday off.
- Lifelong learning and career growth opportunities.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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