IT Service Desk Technician with IT Support Expertise in Leeds

1 month ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
About the Role

Interface Recruitment UK is seeking a skilled IT Service Desk Technician to join their team in Leeds. This is a fantastic opportunity for an experienced IT professional to take on a challenging role and make a real impact in a dynamic company.

Job Description

In this role, you will be responsible for providing high-level support to clients, ensuring their productivity through effective use of the firm's IT systems. You will deliver an excellent client service experience and continually improve the quality of the service delivered through proactivity, good communication, technical skill, and organization.

You will work closely with the IT team to resolve incidents, manage maintenance and administration tasks, and contribute to documentation and other projects. Additionally, you will ensure compliance with IT procedures, keep up-to-date with IT developments, and participate in approved IT-related projects as directed.

This role requires excellent trouble-shooting skills, good communication skills, and the ability to organize self and work effectively. You must be able to communicate with people at all levels and have technical ability. A minimum of 2 years' experience of working in an IT Service Desk environment is essential.

Key Responsibilities
  • Take and record calls (incidents and service requests) on the IT service desk system.
  • Investigate, monitor, and resolve any incidents/service requests assigned to you.
  • Liaise with internal and external clients, IT support personnel, and external suppliers to resolve incidents.
  • Manage and keep antivirus and other desktop security systems up to date.
  • Prepare, reconfigure, and distribute equipment required for new members of staff.
Required Skills and Qualifications
  • 1st and 2nd Line IT Support Experience
  • Excellent trouble shooting skills
  • Good communication skills and telephone manner
  • Ability to organize self and work effectively
  • Technical ability to communicate with people at all levels
  • A minimum of 2 years' experience of working in an IT Service Desk environment
Benefits
  • Competitive salary: £32,000 - £40,000 per annum
  • Pension scheme
  • Life assurance
  • Employee assistance programme
  • Microsoft Office for home use
  • Extra holidays for long service
  • Long service bonus scheme
Company Overview

Interface Recruitment UK is a leading recruitment agency specializing in IT and technology recruitment. We are proud to be based in Leeds and have a strong reputation for delivering high-quality services to our clients.


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