Service Desk Manager

5 hours ago


Leeds, Leeds, United Kingdom Fruition IT Full time £40,000
Role Summary:

We are looking for an accomplished Customer Support Manager to lead our technical support team and spearhead customer experience initiatives. As a seasoned professional, you will leverage your expertise to drive process improvements and develop innovative solutions that enhance efficiency and customer satisfaction.

Responsibilities:

  • Oversight of the customer experience/support domain
  • Leadership and management of a team of technical support engineers
  • Implementation and evolution of customer tools for self-service options
  • Identification of customer challenges and trends in support issues
  • Service desk operations management
  • Cultivation of a culture of continuous improvement and customer-centricity
Requirements:

To succeed in this role, you will require:

  • Proven experience as a customer support manager leading technical support teams
  • Strong trend analysis background
  • Excellent leadership and communication skills
  • Jira Service Management expertise
  • Proficiency in ITIL processes and service desk management best practices
  • Customer-facing experience with exceptional service delivery skills
  • Problem-solving ability with an initiative for improvement

The ideal candidate will be a results-driven individual with a passion for delivering high-quality customer experiences. If you have a proven track record in customer support management and are eager to take on new challenges, please apply for this exciting opportunity.


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