Service Desk Manager
5 hours ago
We are looking for an accomplished Customer Support Manager to lead our technical support team and spearhead customer experience initiatives. As a seasoned professional, you will leverage your expertise to drive process improvements and develop innovative solutions that enhance efficiency and customer satisfaction.
Responsibilities:
- Oversight of the customer experience/support domain
- Leadership and management of a team of technical support engineers
- Implementation and evolution of customer tools for self-service options
- Identification of customer challenges and trends in support issues
- Service desk operations management
- Cultivation of a culture of continuous improvement and customer-centricity
To succeed in this role, you will require:
- Proven experience as a customer support manager leading technical support teams
- Strong trend analysis background
- Excellent leadership and communication skills
- Jira Service Management expertise
- Proficiency in ITIL processes and service desk management best practices
- Customer-facing experience with exceptional service delivery skills
- Problem-solving ability with an initiative for improvement
The ideal candidate will be a results-driven individual with a passion for delivering high-quality customer experiences. If you have a proven track record in customer support management and are eager to take on new challenges, please apply for this exciting opportunity.
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Service Desk Expert
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IT Service Desk Expert
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Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Title: IT Service Desk ExpertAbout the Company: Interface Recruitment UK is a leading recruitment agency based in Leeds.About the Role:We are seeking an IT Service Desk Expert to join our team in Leeds. As an ITIL V4 certified professional, you will be working on-site and from home (50% work-from-home arrangement) to provide technical support to internal...
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IT Service Desk Leadership Position
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IT Service Desk Professional
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Leeds, Leeds, United Kingdom Afinite Full timeJob DescriptionAfinite is seeking a highly skilled IT Service Desk Engineer to join their team in Leeds. The ideal candidate will have experience administering and configuring Microsoft 365 platforms, including Entra, Exchange Online, Teams, SharePoint, and OneDrive.The successful candidate will be responsible for providing top-notch IT support for Microsoft...
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Technical Service Desk Manager
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IT Service Desk Expert
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Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Description for Technical Support RoleThis Technical Support Analyst position involves providing technical assistance to internal and external customers. As an ITIL V4 certified professional, you will work both on-site and from home, contributing to the overall success of the company.Key Responsibilities:Deliver high-quality technical support through...
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Service Desk Technical Analyst
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Leeds, Leeds, United Kingdom NewDay Ltd Full timeNewDay Ltd seeks a skilled Service Desk Technical Analyst to provide technical support for our clients and colleagues in Leeds. This permanent full-time role offers hybrid working opportunities in our iconic office in Morley or virtually via Microsoft Teams.The ideal candidate will have experience working in an IT environment, ideally in a Service Desk role....
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IT Service Desk Professional
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Leeds, Leeds, United Kingdom Gough & Kelly Limited Full timeJob Opportunity: IT Service Desk ProfessionalWe are seeking an experienced IT Service Desk Professional to join our team in Leeds.In this role, you will be responsible for providing technical support and assistance to our clients.Providing technical support and assistance to clients via email and telephone.Ordering remote monitoring equipment.Handling...
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Recruitment Agency Desk Manager
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Technical Service Desk Representative
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Leeds, Leeds, United Kingdom Novuna Full timeAbout the RoleThis position offers an excellent opportunity for individuals seeking to break into the world of IT and make a meaningful impact. As a Technical Service Desk Representative at Novuna, you will play a critical role in delivering high-quality customer service and resolving technical issues promptly.
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Service Desk Systems Analyst
3 weeks ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeAbout the Role: We are recruiting for a Service Desk Systems Analyst to join our team at Interface Recruitment UK. The successful candidate will provide technical support to our clients, maintaining group systems and infrastructure, and identifying new developments aligned with our organisation's strategy.Key Responsibilities:Deliver systems and requirements...
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Netcompany Service Desk Technician
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Service Desk Engineer Position
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Leeds, Leeds, United Kingdom UST Full timeAbout the RoleWe are seeking an experienced Service Desk Engineer to join our team in Leeds. As a key member of our team, you will be responsible for providing first-level support to our end-users, resolving technical issues via telephone, email, and instant messaging.
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Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeAbout the RoleInterface Recruitment UK is seeking a skilled IT Service Desk Technician to join their team in Leeds. This is a fantastic opportunity for an experienced IT professional to take on a challenging role and make a real impact in a dynamic company.Job DescriptionIn this role, you will be responsible for providing high-level support to clients,...
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Technical Service Desk Analyst
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Leeds, Leeds, United Kingdom Get Staffed Online Recruitment Full timeGet Staffed Online Recruitment is seeking a Technical Service Desk Analyst to join their team in Leeds. This is a fantastic opportunity for a proactive and positive individual to provide technical assistance for Microsoft 365 environments and support clients across the UK, EU, and US.The successful candidate will have experience administering and configuring...
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Front Desk Operations Manager
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Leeds, Leeds, United Kingdom Valor Hospitality Partners, LLC Full timeTake your career to the next level as a Front Desk Operations Manager at Valor Hospitality Partners, LLC!This exciting role offers a unique opportunity to develop your skills and knowledge in hotel operations and management.As a Front Desk Operations Manager, you will be responsible for leading a team of Front Desk staff during night shifts and ensuring that...
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IT Service Desk Analyst
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Leeds, Leeds, United Kingdom Vastbouw Full timeWe are seeking a highly motivated IT Service Desk Analyst to join our team in Leeds, UK. As a key member of our service desk team, you will be responsible for providing excellent customer service and resolving technical issues efficiently.Key Responsibilities:Provide technical support to customers via phone, email, or self-service portalDiagnose and resolve...
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Help Desk Services Coordinator
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Leeds, Leeds, United Kingdom GRAHAM Group Full timeAbout UsWe are a leading provider of facilities management services, delivering a wide range of services across the UK and Ireland. Our annual turnover exceeds £948m per annum, and we're committed to investing in our people and creating conditions for them to excel.Job DescriptionThe Contract Help Desk Operatives role is responsible for providing...
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Technical Support Specialist
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Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our IT Service Desk team in the UK.About the RoleThis is an exciting opportunity for a proactive and customer-focused individual to provide first-line technical support to our clients, ensuring they receive exceptional service and assistance with their IT needs.Key...