IT Service Desk Professional

5 days ago


Leeds, Leeds, United Kingdom Afinite Full time

Job Description

Afinite is seeking a highly skilled IT Service Desk Engineer to join their team in Leeds. The ideal candidate will have experience administering and configuring Microsoft 365 platforms, including Entra, Exchange Online, Teams, SharePoint, and OneDrive.

The successful candidate will be responsible for providing top-notch IT support for Microsoft 365 environments, troubleshooting and configuring devices while delivering exceptional customer service.

Key Responsibilities:

  • Respond to customer requests via email and phone to resolve and progress queries.
  • Configure and support end-user equipment, manage server and Microsoft 365 infrastructure.
  • Collaborate with the business support team to produce client quotes and ensure accurate billing.

Requirements:

  • 3+ years of experience in Service Desk or IT Support.
  • Experience administering Microsoft 365, including Entra, Exchange Online, Teams, SharePoint, and OneDrive.
  • Familiarity with Microsoft InTune and Windows AutoPilot.
  • Strong attention to detail and excellent communication skills.

What We Offer:

  • A competitive salary of £35,000 per annum, depending on experience.
  • An 8% employer pension contribution.
  • A performance-related annual bonus.
  • Professional development support allowance.
  • Free on-site parking in a city centre location.


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