Technical Service Desk Professional
14 hours ago
About the Role:
This role involves serving as the initial point of contact for IT support inquiries, responding promptly and professionally to requests for assistance. You will also be responsible for managing service desk tickets, escalating issues as necessary, and collaborating with other teams to resolve complex problems.
Key Responsibilities:
• Respond to IT support requests via email, phone, and ticketing systems.
• Log and manage service desk tickets accurately, escalating issues to senior engineers when required.
• Configure and troubleshoot IT hardware, software, and network infrastructure.
• Deliver excellent customer service, maintaining clear communication with clients throughout the issue resolution process.
Requirements:
• Proven experience in IT support, preferably in a helpdesk environment.
• Strong understanding of Windows operating systems, Office 365, and general IT concepts.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment, prioritizing tasks effectively.
• Familiarity with backup technologies and printer support.
• Passion for delivering high-quality customer service.
What We Offer:
• Competitive salary range: £23,000 - £27,000 DOE + benefits.
• Comprehensive health care and well-being scheme.
• Pension plan with additional employer contributions.
• Flexible working options to support work-life balance.
• Professional development with free Microsoft training.
• 25 days of holiday + your birthday off.
• Life insurance and staff development schemes.
• Incentive programs for referrals.
We value diversity and promote equal opportunities. If you're passionate about IT and committed to delivering exceptional customer service, we'd love to hear from you
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