Technical Help Desk Technician

19 hours ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

About the Role:

Interface Recruitment UK is seeking a Technical Help Desk Technician to join our team in Leeds. This is a fantastic opportunity to work with a leading recruitment agency and contribute to the success of our IT department.

Key Responsibilities:

  • Provide technical support to our UK and Europe offices, including assistance with IT issues and troubleshooting.
  • Collaborate with our IT team to ensure smooth operation of our IT systems and infrastructure.
  • Participate in Change Management processes, including planning, implementation, and remedial actions.
  • Monitor and maintain existing infrastructure, perform preventative maintenance work, and plan, manage, and implement various projects and upgrades.
  • Assist with office moves and changes, including installation and changes to IT and Voice infrastructures.
  • Manage call logging, the IT Service Request Database, and regular liaison with IT hardware maintenance providers.
  • Develop and maintain strong relationships with our clients and colleagues.

Essential Skills:

  • Excellent knowledge of networking and PC support, Server Administration, MS Windows, MS Office, Microsoft Exchange, and Outlook.
  • Hands-on experience of LAN, WAN, and VPN, troubleshooting and support on several implementations.
  • Support of core IT applications, including email, anti-virus, systems management, user provision, and patch management.
  • Previous experience of working in an IT project environment and active involvement within a managed project.
  • Proven track record of working in a support environment supporting multiple users across multiple locations.

Core Behavioural Skills:

  • Confident individual with good interpersonal skills, able to deal with people at all levels.
  • Team-player, analytically minded, and able to break down and understand information.
  • Comfortable working in a fast-moving, dynamic environment, strongly customer-focused, and used to providing support to demanding users.
  • Good organisational skills, used to managing and prioritising own workload.

Estimated Salary: £25,000 - £30,000 per annum.



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