Service Management Specialist

1 month ago


Leeds, Leeds, United Kingdom Netcompany Full time

Company Overview

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  • We are Netcompany, a leading digital challenger in Europe.

Our vision is to be the forefront of technology innovation and revolutionize the way businesses operate.

We offer a comprehensive range of services from application development and cloud migration to program delivery and service operations.

Job Description

">Major Incident/Problem Manager

We are seeking a skilled Major Incident/Problem Manager to drive forward our delivery capability and deliver optimum solutions to clients.

The successful candidate will maintain highly effective communications and levels of understanding with clients and suppliers through regular and ad-hoc meetings.

  1. Complete monthly reporting for Major Incidents and Problem Management.
  2. Manage the end-to-end reactive and proactive Problem Management Process.

Key Responsibilities

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  • Provide ITIL best practices in Problem Management to ensure consistent execution of Root Cause Analysis and Corrective Actions.
  • Analyze the cause of recurring incidents by following problem management methodologies.
  • Proven stakeholder management skills, with evidence of having built and maintained effective working relationships.

Requirements

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  • Considerable experience working with the ITIL Service Lifecycles in an ITIL-based Service Management environment.
  • ITIL Foundation V4 or equivalent experience.
  • Willingness to travel for projects if required.
  • Flexibility to work out of hours as part of an on-call rota.

What We Offer

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  • Hybrid working model with some flexible working.
  • 25 days' holiday.
  • Private Medical Health care via Vitality.
  • Pension contribution, Life Assurance.
  • Professional certifications supported as part of learning and development.
  • A range of retail discounts to enhance your lifestyle.


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