IT Service Management Specialist
4 weeks ago
Job Description:
We are seeking an experienced IT Service Management Specialist to join our team at SPG Resourcing. As a key member of our technology operations, you will be responsible for ensuring the highest level of service delivery to our clients. This role requires a strong background in IT service management, excellent leadership skills, and the ability to drive process improvements.
Key Responsibilities:
* Develop and implement IT service management strategies to align with business objectives
* Oversee the planning, execution, and monitoring of IT projects and initiatives
* Collaborate with cross-functional teams to resolve complex technical issues and improve overall service quality
* Manage and maintain accurate records of IT performance and metrics
Requirements:
* 5+ years of experience in IT service management, preferably in a lead or manager role
* Strong knowledge of ITIL framework and industry best practices
* Excellent leadership, communication, and interpersonal skills
* Ability to work effectively in a fast-paced environment and adapt to changing priorities
What We Offer:
* Competitive salary: $100,000 - $130,000 per annum
* Comprehensive benefits package, including medical, dental, and vision insurance
* Generous paid time off and holidays
* Opportunities for professional growth and development
About Us:
SPG Resourcing is a leading provider of IT services and solutions. We pride ourselves on delivering exceptional service to our clients and fostering a positive work environment for our employees.
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