Reservation Coordinator

3 days ago


Cardiff, Cardiff, United Kingdom Accor Full time
Job Description

Accommodation Booking Specialist

We are seeking a highly skilled and organized Accommodation Booking Specialist to join our team at Accor. As a key member of our front desk operations, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional customer service.

Key Responsibilities:

  • Manage reservations received via various channels, ensuring accurate and efficient booking processes.
  • Drive and optimize room sales in line with our brand and hotel policies.
  • Provide warm welcomes and exceptional assistance to guests, ensuring a positive experience.
  • Accurately enter reservation details and communicate crucial information to relevant staff members.
  • Collaborate effectively with other hotel departments to ensure smooth operations.

Requirements:

  • Excellent communication and customer service skills.
  • Strong organizational and time management skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in computer systems and software.
  • Flexibility and adaptability in a dynamic work environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Accor is an Equal Opportunities Employer


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