Event and Reservations Specialist

4 weeks ago


Cardiff, United Kingdom voco™ Hotels Careers Full time
Position Overview

voco St David's Cardiff is excited to announce an opening for a Reservations & Events Coordinator at our prestigious 5-star hotel located on the scenic waterfront of Cardiff Bay.

Key Responsibilities
  • Manage and convert hotel and event inquiries to maximize revenue.
  • Build and maintain strong relationships with clients through regular communication.
  • Gather client feedback and identify sales leads.
  • Utilize our in-house system for all bookings, ensuring accurate confirmations and function sheets.
Qualifications

The ideal candidate will possess experience in Reservations, Groups, Meetings, and Events. Whether your background is in hotel operations or sales administration, we welcome your application.

Essential Skills
  • Maximize sales, occupancy, and revenue through effective management of inquiries.
  • Accurately input all inquiries into the Sales and Catering system.
  • Compile and distribute function sheets, collaborating with the Operations Team as necessary.
  • Work collaboratively within the team to achieve departmental objectives.
  • Address and resolve any client complaints effectively.
  • Ensure accurate details for each event and reservation are obtained from clients.
  • Deliver exceptional service to all guests and clients during inquiries and bookings.
  • Respond to all Meetings & Events inquiries in accordance with company standards.
Benefits

As a member of our team, you will enjoy a variety of benefits, including:

  • Participation in the IHG Hotels & Resorts family, offering global opportunities.
  • A complimentary stay at voco St. David's after a successful probation period.
  • Guaranteed hours with no zero-hour contracts.
  • Taxi subsidies for late-night shifts.
  • Subsidized childcare support and meals during shifts.
  • 28 days of holiday annually, increasing up to 33 days.
  • Company sick pay and life insurance.
  • Discounts at hotels and restaurants worldwide, along with retail discounts.
  • A 'Refer a Friend' program with generous rewards.
Company Commitment

At voco, we pride ourselves on being an equal opportunity employer, ensuring all colleagues are treated fairly and have equal opportunities for growth and development.

Join us in our mission to deliver True Hospitality for Good, creating memorable experiences for our guests and colleagues alike.



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