Event and Reservations Specialist

3 weeks ago


Cardiff, United Kingdom voco™ Hotels Careers Full time
Position Overview

As a Reservations and Events Coordinator, you will play a pivotal role in enhancing guest experiences at our esteemed hotel. Your primary responsibility will be to assist the Events & Reservations office in converting inquiries into successful bookings, thereby maximizing revenue opportunities.

Key Responsibilities
  • Manage inquiries efficiently to boost sales, occupancy, and revenue, including promoting additional services and facilities.
  • Input all inquiries accurately into the Sales and Catering system.
  • Prepare detailed function sheets and distribute them to the Operations Team, ensuring all updates are communicated promptly.
  • Collaborate with team members to achieve departmental goals and budget targets.
  • Address any complaints proactively, ensuring guest satisfaction.
  • Engage with clients to gather essential details for each event and reservation.
  • Deliver exceptional service to all guests and clients, whether in person or over the phone.
  • Identify client needs and determine how our hotel can best meet those requirements.
  • Respond to all Meetings & Events inquiries in accordance with company standards.
Qualifications

The ideal candidate will possess experience in Reservations, Groups, Meetings, and Events, whether in a hotel or a similar venue. A background in sales administration is also beneficial.

Benefits

Our Reservations and Events Coordinators enjoy a comprehensive benefits package, including:

  • Membership in the IHG Hotels & Resorts family, a leading global hotel company.
  • A complimentary stay at our hotel, including dinner and breakfast, after a successful probation period.
  • Guaranteed hours with no zero-hour contracts.
  • Taxi subsidies for late-night shifts.
  • Subsidized childcare support.
  • Meals provided during shifts.
  • 28 days of holiday per year, increasing to a maximum of 33 days.
  • Company sick pay and life insurance.
  • Exclusive discounts at hotels and restaurants worldwide.
  • Discounts from a wide range of retailers.
  • A generous 'Refer a Friend' program.
Company Commitment

At IHG Hotels & Resorts, we are dedicated to creating an inclusive environment where all employees are treated equally and have opportunities for growth. We value diversity and strive to ensure that our workplace reflects the communities we serve.

Join us in our mission to deliver True Hospitality for Good, making every guest feel welcome and respected.



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