Event and Reservations Specialist

4 weeks ago

St David's Cardiff CWLCD Havannah Street CF SD, United Kingdom IHG - Voco St Davids Cardiff Full time

About voco St David's Cardiff

We are excited to offer a remarkable opportunity for a Reservations & Events Coordinator at our prestigious 5-star hotel located in Cardiff Bay.

Compensation: You will receive a competitive salary of £25, plus an annual bonus.

At voco, we pride ourselves on being attentive hosts, ensuring our guests enjoy a relaxed and welcoming experience. Our hotel stands out with its unique character and commitment to providing a non-pretentious atmosphere that leaves a lasting impression on our visitors. We are dedicated to environmental sustainability, offering innovative solutions throughout the guest experience.

Set against the stunning backdrop of Cardiff Bay, voco St David's Cardiff features a striking glass-fronted design, private balconies, and expansive windows that showcase the coastal views.

Our on-site restaurant, Tir a Môr, offers a diverse menu inspired by global cuisines, complemented by the finest seasonal ingredients sourced from Wales.

The hotel also boasts a renowned spa, recognized as one of the best in the UK, making it an ideal venue for meetings, conferences, weddings, and other celebrations.

Role Overview:

We are seeking a dedicated Reservations, Groups, Meetings & Events Coordinator to support our Events & Reservations office in converting inquiries into bookings, thereby maximizing revenue. You will foster strong relationships with clients through consistent communication via phone, email, and in-person interactions. Actively seeking client feedback and sales leads will be a key part of your role. All bookings will be managed through our in-house system, ensuring accurate confirmations and function sheets.

Key Responsibilities:

  • Manage inquiries effectively to enhance sales, occupancy, and revenue, including upselling relevant services and facilities.
  • Input all inquiries accurately into the Sales and Catering system.
  • Compile and distribute function sheets weekly, collaborating with the Operations Team for necessary updates.
  • Work collaboratively with the team to achieve departmental objectives and budget targets.
  • Address and investigate any client complaints proactively.
  • Ensure precise details are gathered from clients for each event and reservation.
  • Deliver exceptional service to all guests and clients during inquiries and bookings, both face-to-face and over the phone.
  • Identify client requirements and determine how the hotel can meet their needs.
  • Respond to all Meetings & Events inquiries in accordance with company standards.

Benefits:

  • Become part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, offering global opportunities.
  • Enjoy a complimentary stay at voco St. David's, including dinner and breakfast, after a successful probation period.
  • Guaranteed hours with no zero-hour contracts.
  • Taxi subsidies for shifts starting or ending between 23:00 and 06:00.
  • Subsidized childcare support.
  • Meals provided during shifts.
  • 28 days of holiday per year, increasing to a maximum of 33 days (pro-rated).
  • Company sick pay and life insurance.
  • Exclusive discounts for hotels and restaurants worldwide.
  • Access to discounts from over 15,000 retailers.
  • Participate in our generous 'Refer a Friend' program.

Join us in creating memorable experiences for our guests while focusing on sustainability and genuine hospitality.

Legal Requirements: Candidates must meet the legal requirements to work in the UK.

Equal Opportunity Employer: IHG Hotels & Resorts is committed to providing equal employment opportunities to all applicants and colleagues, without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

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