Reservations Assistant

7 months ago

St Andrews, United Kingdom St Andrews Links Trust Full time

Job Advert

**Job description**

St Andrews Links is a dynamic organisation responsible for the world's most renowned public golf complex. Recognised around the world as the Home of Golf, St Andrews Links is home to the world’s most famous Links; the Old Course; six other award-winning courses, a state-of-the-art Golf Academy, three Clubhouses and five retail stores.

We are currently looking for a Reservations Assistant to join our Reservations team on a permanent basis to provide a quality reservations service ensuring customer service levels are delivered and maintained at all times.
- Undertaking administrative duties in all areas of the Reservations operation:

- Commercial Tee Times
- Individual Course Reservations
- Local Club Fixtures & Ties
- Offers & Packages
- Old Course Ballot
- Private Advance Tee Times
- St Andrews Links Official Partner Tee Times & Events
- Yearly Tickets
- Process bookings and payments according to Trust policy and procedure.
- Answering of telephone calls, external and internal, to the reservations department in a professional manner.
- Providing customers with accurate information and knowledge of the links and surrounding area.
- Providing internal departments with accurate information.
- Dealing with cash/floats and safe deposits.
- Understanding and following the Trust’s policy on Health and Safety.
- Undertaking any other duties required.

**As one of our team, we ask that you;**
- Embody our St Andrews Links Values and Behaviours in all you do:
A team of **teams**

Making the **unique** happen

With **unforgettable** experiences

At SALT, everyone is made to feel part of the one team.

Caring for and adding to the renown, heritage and reputation of SALT is everyone’s responsibility.

Ensuring that the ambitions of everyone in SALT’s world are brought to life.
- Show genuine care for one another
- Trust in each other
- Keep everyone included
- Work together and continuously improve
- Share - ideas, work and gratitude
- Be passionate about the location
- Appreciate the game
- Respect our built and natural heritage
- Act as custodians of the Links
- Take on new ideas and ways of working
- Be proud of the memories we make
- Learn and grow together
- Work to exceed expectations
- Share our success with others

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