Reservations Agent

2 months ago


St Albans, United Kingdom Sopwell House Full time

Reservations Agent


Full time position 

Salary: £25,480 per annum plus excellent benefits

About Sopwell House:
Set in the idyllic Hertfordshire countryside, Sopwell House is a luxurious 4-star Georgian country house hotel and spa. With a rich heritage and a commitment to excellence, we pride ourselves on providing our guests with unforgettable experiences. Whether it’s dining in one of our renowned restaurants, unwinding in our exclusive Cottonmill Spa, or relaxing in our elegant rooms, Sopwell House offers a true escape from the ordinary.

Job Description:
We are currently seeking a passionate and detail-oriented Reservations Agent to join our friendly and dynamic One Stop Shop (OSS) team. This role is all about providing exceptional customer service while handling reservations for various hotel outlets, ensuring that every guest interaction is professional, upbeat, and smooth.

Your Role in Our Family:

  • Answer internal and external phone calls in a friendly and professional manner.
  • Process and confirm guest reservations for all hotel services, including bedrooms, dining outlets, and spa appointments.
  • Ensure all guest reservations receive same-day confirmation or cancellation emails.
  • Handle guest inquiries via phone, letter, or email with efficiency and accuracy.
  • Assist guests with any special requests, ensuring a seamless booking experience.
  • Maintain up-to-date knowledge of all hotel services, promotions, and events to upsell and maximize revenue.
  • Work collaboratively with other departments to ensure smooth operations across the hotel.
  • So much more

What Would Make You the Perfect Fit?
We are looking for a dedicated individual who is passionate about hospitality and takes pride in delivering excellent service. The ideal candidate will have:

  • Strong communication skills with proficiency in both written and spoken English.
  • Previous experience working in a hotel environment, ideally in a reservations role.
  • Knowledge of Opera or a similar reservation system is advantageous.
  • The ability to work well under pressure, handling multiple tasks with attention to detail.
  • A flexible approach to working hours, including shifts, weekends, and bank holidays.
  • A positive, proactive attitude with a desire to exceed guest expectations.

The Best Bit:
At Sopwell House, we believe in looking after our team members as much as our guests. Here’s what you can expect:

  • Extensive Training & Development Opportunities to support your career progression.
  • Free staff meals and on-site parking to make your workday easier.
  • Discounted Food & Beverage, Accommodation, and Spa services across the AB Hotels Group.
  • 28 days holiday, plus 1 extra day off on your birthday to celebrate you
  • And much, much more

How to Apply:
If this sounds like your dream job and you’re ready to join a passionate, driven, and caring team, we would love to hear from you Please submit your CV and a cover letter outlining your experience and why you would be a perfect fit for this role.

Please note: All applicants must have the right to live and work in the UK. If you do not hear from us within 14 days, please assume that your application has been unsuccessful.



  • St Albans, Hertfordshire, United Kingdom Sopwell House Full time

    About the Reservations Agent RoleSopwell House is seeking a detail-oriented Reservations Agent to join our friendly and dynamic One Stop Shop (OSS) team. As a Reservations Agent, you will provide exceptional customer service while handling reservations for various hotel outlets, ensuring a smooth and professional guest experience.Your Key...


  • St Albans, Hertfordshire, United Kingdom Sopwell House Full time

    Reservations Agent RoleSopwell House is seeking a skilled Reservations Agent to provide exceptional customer service and handle reservations for various hotel services.Your Key Responsibilities:Answer internal and external phone calls in a friendly and professional manner.Process and confirm guest reservations for all hotel services, including bedrooms,...


  • St. Austell, United Kingdom St Austell Brewery Full time

    Join our team at St Austell Brewery, where we're dedicated to providing exceptional customer service and seamless booking experiences for our clients across our pub estate. We are currently seeking a detail-oriented and customer-focused Central Reservation Agent and be responsible for assisting clients with booking reservations via telephone and online...


  • St. Austell, United Kingdom St Austell Brewery Full time

    Join our team at St Austell Brewery, where we're dedicated to providing exceptional customer service and seamless booking experiences for our clients across our pub estate. We are currently seeking a detail-oriented and customer-focused Central Reservation Agent and be responsible for assisting clients with booking reservations via telephone and online...


  • St Albans, Hertfordshire, United Kingdom Sopwell House Full time

    About the Role:We are seeking a detail-oriented Reservations Agent to join our One Stop Shop (OSS) team at Sopwell House. This role involves providing exceptional customer service while handling reservations for various hotel outlets.Your Key Responsibilities:Process and confirm guest reservations for all hotel services, including bedrooms, dining outlets,...


  • St Albans, Hertfordshire, United Kingdom Sopwell House Full time

    We are seeking a detail-oriented Reservations Agent to join our dynamic One Stop Shop (OSS) team at Sopwell House. This role involves providing exceptional customer service while handling reservations for various hotel services, ensuring every guest interaction is professional, upbeat, and smooth.Key Responsibilities:* Answer internal and external phone...


  • Lytham St. Annes, United Kingdom Clarify Consultancy Ltd Full time

    Our client, an international travel company, is currently recruiting a dedicated, enthusiastic and professional Reservations Agent to assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience. If you have a passion for travel and would enjoy helping others create memorable experiences, we would love to hear...


  • St. Andrews, United Kingdom Sports Travel Group Limited Full time

    **Job Specification: Reservations Coordinator** St Andrews, Scotland We’re looking for a highly organised team member with a desire to work in the travel industry and an interest in being exposed to an international business. The position will be office based, in St Andrews. **About Us** Sports Travel Group is a premium sector B2C and B2B tour operator...

  • Assistant Land Agent

    6 months ago


    St John's Town of Dalry, United Kingdom Natural Power Full time

    **Who are we looking for and why work at Natural Power?** We will offer an engaging, collaborative and fast-paced environment and an excellent benefits package, including; Generous Annual Leave, Flexible Working, Pension, Employee Assistance Programme, Personal Insurances and a selection of elective benefits which include Health Plans, Discounts and Salary...

  • Car Rental Fleet Agent

    5 months ago


    Bury St. Edmunds, United Kingdom Airforce Auto Sales Full time

    Airforce Auto Sales and Low Cost Car Rental are highly established and reputable business based in Mildenhall. Providing both sales and rental cars to US military personnel, we're looking for a front of house rental fleet assistant to join our friendly team. Our rental fleet assistants are responsible for: - Serving customers from both sales and rentals -...

  • Sales Advisor

    5 months ago


    St. Neots, United Kingdom Morris Homes Limited Full time

    Sales Advisor Are you a passionate sales professional with knowledge of the local property market who's looking for a new challenge in a role with a high-quality product. As a Sales Advisor, you will provide exceptional customer service by understanding what the home buyer is looking for and tailoring our service to help them through their home buying...

  • Car Rental Fleet Agent

    6 months ago


    Bury St. Edmunds, United Kingdom Airforce Auto Sales Full time

    Airforce Auto Sales and Low Cost Car Rental are highly established and reputable business based in Mildenhall. Providing both sales and rental cars to US military personnel, we're looking for a front of house rental fleet assistant to join our friendly team. Our rental fleet assistants are responsible for: - Serving customers from both sales and rentals -...