Reservations Coordinator

4 weeks ago


St Albans, Hertfordshire, United Kingdom Sopwell House Full time

Reservations Agent Role

Sopwell House is seeking a skilled Reservations Agent to provide exceptional customer service and handle reservations for various hotel services.

Your Key Responsibilities:

  • Answer internal and external phone calls in a friendly and professional manner.
  • Process and confirm guest reservations for all hotel services, including bedrooms, dining outlets, and spa appointments.
  • Ensure all guest reservations receive same-day confirmation or cancellation emails.
  • Handle guest inquiries via phone, letter, or email with efficiency and accuracy.
  • Assist guests with any special requests, ensuring a seamless booking experience.
  • Maintain up-to-date knowledge of all hotel services, promotions, and events to upsell and maximize revenue.
  • Work collaboratively with other departments to ensure smooth operations across the hotel.

What We Offer:

  • Extensive Training & Development Opportunities to support your career progression.
  • Free staff meals and on-site parking to make your workday easier.
  • Discounted Food & Beverage, Accommodation, and Spa services across the AB Hotels Group.
  • 28 days holiday, plus 1 extra day off on your birthday to celebrate you

How to Apply:

Please submit your CV and a cover letter outlining your experience and why you would be a perfect fit for this role.



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