Reservations Coordinator
4 weeks ago
Key Responsibilities:
* Answer internal and external phone calls in a friendly and professional manner.
* Process and confirm guest reservations for all hotel services, including bedrooms, dining outlets, and spa appointments.
* Ensure all guest reservations receive same-day confirmation or cancellation emails.
* Handle guest inquiries via phone, letter, or email with efficiency and accuracy.
* Assist guests with any special requests, ensuring a seamless booking experience.
* Maintain up-to-date knowledge of all hotel services, promotions, and events to upsell and maximize revenue.
* Work collaboratively with other departments to ensure smooth operations across the hotel.
Requirements:
* Strong communication skills with proficiency in both written and spoken English.
* Previous experience working in a hotel environment, ideally in a reservations role.
* Knowledge of Opera or a similar reservation system is advantageous.
* The ability to work well under pressure, handling multiple tasks with attention to detail.
* A flexible approach to working hours, including shifts, weekends, and bank holidays.
* A positive, proactive attitude with a desire to exceed guest expectations.
What We Offer:
* Extensive Training & Development Opportunities to support your career progression.
* Free staff meals and on-site parking to make your workday easier.
* Discounted Food & Beverage, Accommodation, and Spa services across the AB Hotels Group.
* 28 days holiday, plus 1 extra day off on your birthday to celebrate you.
If you are a dedicated individual who is passionate about hospitality and takes pride in delivering excellent service, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you would be a perfect fit for this role.
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