Hotel Concierge/house Porter

5 months ago


St Albans, United Kingdom St Michaels Manor Hotel Full time

**About us**

St Michaels Manor Hotel is a small business in St Albans. We are professional, agile and professional.

Our work environment includes:

- Modern office setting
- Food provided
- Food provided
- Growth opportunities

'''
**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Provide information and assistance to guests regarding hotel amenities, local attractions, and transportation options
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Make reservations for guests at restaurants, theaters, and other entertainment venues
- Assist with check-in and check-out procedures, including processing payments and issuing room keys
- Maintain a clean and organized lobby area
- Coordinate with other hotel departments to ensure guest satisfaction

Qualifications:

- Previous experience in guest services or a similar role preferred
- Bilingual skills (English and another language) highly desirable
- Excellent phone etiquette and communication skills
- Knowledge of the local area and attractions
- Strong time management skills and ability to prioritize tasks
- Ability to handle difficult situations with patience and professionalism
- Familiarity with restaurant or hospitality industry is a plus

We offer competitive pay, flexible scheduling, and opportunities for career growth. If you are a friendly, customer-oriented individual with a passion for providing exceptional service, we would love to hear from you

'''

**Salary**: £10.50-£11.48 per hour

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Flexitime
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

**Experience**:

- Customer Service: 1 year (preferred)

Ability to Commute:

- St Albans (required)

Ability to Relocate:

- St Albans: Relocate before starting work (required)

Work Location: In person


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