Hotel Receptionist

5 months ago


St Albans, United Kingdom St Michaels Manor Hotel Full time

**Receptionist**

**RESPONSIBLE TO**:Reception Manager

**LATERAL RELATIONSHIP **All other staff

**JOB SCOPE **The manning of the Hotel's Reception and switchboard

and meeting customer requirements.

Overseeing Public areas and toilet facilities in the absence of a Porter.

**MAIN RESPONSIBILITIES**
- Greeting and checking in and checking out of Hotel guests.
- Accurate control of all billing for all hotel charges incurred through the front office system.
- Accurate control of payments and monetary float control.
- Preparation of daily banking.
- Accurate production and communication of daily figures.
- To produce management reports as required by the General Manager.
- Answering switchboards and passing on calls.
- Taking reservations for accommodation and restaurants.
- Compiling of daily A&D list, Housekeeper Reports and Sales Ledger information.
- Providing customer information and general PR at all times.
- To deal with brochure enquiries.
- To maintain accurate and precise records of the above.
- To ensure confirmation is received and sent.
- To follow up on all guest questionnaires and produce comment reports.
- To produce all reports weekly advance room sales and information as required by the General Manager.

**KEY TARGETS**
- To achieve maximum room/sleeper occupancy at all times and maximise sales in-house.
- To work in conjunction with other local Hotels.

**GENERAL**
- To attend any training courses arranged by the Company.
- To attend when required departmental meetings with the General Manager and your Head of Department.

**Salary**: £10.50-£11.00 per hour

**Benefits**:

- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- St Albans: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Reception


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