Hotel Receptionist

6 months ago


Bury St Edmunds, United Kingdom All Saints Hotel Full time

We are currently recruiting for a Receptionist / Host, to join our expanding team at All Saints Hotel.

Various shifts available

7-days rotational, inclusive of weekends.

Company Benefits Package:

- Paid Annual Leave.
- Discounts on food and beverages in both the View Bar & Restaurant & Lodge Cafe.
- Complimentary use of our adults only leisure facilities, Gym, Pool, Hot Tub's & Saunas
- Free onsite parking.
- Discounted Spa treatments & Temple spa retail products.
- Unlimited rounds of golf on our picturesque 18 holed golf course. The Suffolk.
- Discounted Accommodation / Spa breaks & Leisure stays.

**What will I be doing?**

Being one of our Front office Receptionist & hosts and being part of a small team, you can provide a personalised service ensuring our guests have a special visit, greeting then on arrival, and escorting them to their rooms, making them aware of the wonderful experiences All Saints Hotel can offer.
- 40 hours per week spread across 5 days with shift times varying between 7am and 9pm.
- Achieve positive outcomes from Guests queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out
- Ensure that the Head Receptionist is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in taking credit card payments.

**Job Types**: Full-time, Permanent

Pay: £22,500.00-£24,500.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person


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