Receptionist

7 months ago


St Brelade, United Kingdom Biarritz Hotel Full time

Our friendly hotel is looking for a Receptionist.

**Applicants must already reside in Jersey and have accommodation**

**Responsibilities**:

- Answer incoming calls and assist guests with their reservation inquiries
- Provide excellent customer service by addressing guest concerns and resolving issues
- Provide a warm welcome to all guests
- Maintain knowledge of hotel amenities, services, and local attractions to provide recommendations to guests
- Process payments and handle cash transactions accurately
- Update and maintain reservation system with current guest information
- Collaborate with other hotel departments to ensure smooth guest experiences

Qualifications:

- Previous experience in a hospitality or customer service role preferred
- Knowledge of Guestline is desirable, although full training will be provided
- Bilingual or multilingual skills are a plus
- Excellent phone etiquette and communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in using reservation software or systems

As a Receptionist, you will be responsible for assisting guests with their reservation inquiries, providing excellent customer service, and ensuring accurate bookings. If you have a passion for hospitality, strong communication skills, and enjoy working in a dynamic environment, we would love to hear from you.

Applicants should be able to reliably commute to our hotel as accommodation is not provided.

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Overtime
- Weekend availability

Work Location: In person


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