Receptionist
4 weeks ago
Our friendly hotel is looking for a Receptionist.
**Applicants must already reside in Jersey and have accommodation**
**Responsibilities**:
- Answer incoming calls and assist guests with their reservation inquiries
- Provide excellent customer service by addressing guest concerns and resolving issues
- Provide a warm welcome to all guests
- Maintain knowledge of hotel amenities, services, and local attractions to provide recommendations to guests
- Process payments and handle cash transactions accurately
- Update and maintain reservation system with current guest information
- Collaborate with other hotel departments to ensure smooth guest experiences
Qualifications:
- Previous experience in a hospitality or customer service role preferred
- Knowledge of Guestline is desirable, although full training will be provided
- Bilingual or multilingual skills are a plus
- Excellent phone etiquette and communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in using reservation software or systems
As a Receptionist, you will be responsible for assisting guests with their reservation inquiries, providing excellent customer service, and ensuring accurate bookings. If you have a passion for hospitality, strong communication skills, and enjoy working in a dynamic environment, we would love to hear from you.
Applicants should be able to reliably commute to our hotel as accommodation is not provided.
**Benefits**:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
Work Location: In person
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