Hotel Receptionist
6 months ago
**Hotel Reception Staff**
Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the caseThen we want YOU to join our team
Mercure St Helens is looking for an amazing Front Office Receptionist who will support the Front Office Team to create memorable experiences while our guests are staying in our hotel
At the Mercure St Helens Hotel, we stand out together as one team and make memorable moments for our guests.
A warm welcome, a happy smile, a positive Yes I Can attitude and a natural host.
Our receptionists are the face of our hotel, and they know that our guests are number one.
**Key Responsibilities Receptionist**:
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Mercure policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties like hosting breakfast as requested by Management and Supervisors
**Key requirements.**
- Excellent customer service and problem-solving skills.
- Auditing and banking end of shift reconciliations.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself
- Kindness, honesty, and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximize business potential.
Mercure St Helens Hotel is conveniently located within St Helens Town centre our hotel features 84 modern and comfortable bedrooms along with a Meetings & Events facility catering to our corporate clients and banqueting up to 180
Experience
Hotel 1 year (1 year customer services role would be reviewed)
**Job Types**: Part-time, Permanent
**Salary**: From £10.42 per hour
Expected hours: No less than 25 per week
**Benefits**:
- Flexitime
- Gym membership
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Work Location: In person
Reference ID: Hotel Reception
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