Hotel Receptionist

5 months ago


St Austell, United Kingdom The Cornwall Hotel Spa & Estate Full time

**We are currently recruiting for a Hotel Receptionist - We are offering 24 hours per week.**

Every member of the team at The Cornwall, Hotel, Spa & Estate plays an important part in the uninterrupted guest journey which is why we are looking for a dedicated, friendly, motivated & passionate individual to join our reception team to welcome and look after our guests.

Being pro-active with the ability to think outside of the box and to be able to confidently up sell are essential qualities to this role.

A good local knowledge to help guests by providing information on local attractions and events, booking tickets, taxi's and restaurants will be helpful.

Good attention to detail, whilst focusing on customer care with an excellent work ethic are essential qualities as you will be processing guest’s bills and payments.

Opera, Premier and outlook systems experience is desirable but not essential as training will be given.

**General Duties Include**:

- Early & Late Hotel Reception shifts across seven days
- Checking guests in and out
- Daily banking
- Answering the phone
- Administration duties
- Dealing with guest queries
- Keeping the reception clean and tidy
- Going above and beyond to wow our guest and deliver a high level of customer service
- Working as a team to enhance the guest journey

**About the Cornwall Hotel, Spa & Estate**

Dating back to the 1800's, the historic White House, rambling estate and Victorian walled garden were sympathetically renovated to reopen in 2010 as a stunning Hotel.

Preserving much of the character and original features, today’s Cornwall Hotel & Spa is one of the county’s top accommodation providers, featuring a modern hotel extension and impressive spa in the converted stone barn.

Facilities include 65 hotel rooms, 22 self-catering woodland lodges, restaurant, bar, Laura Ashley tearoom, gym and spa with indoor pool. Popular with families and couples, the Hotel offers an escape from the demands of everyday life in a tranquil 43-acre countryside setting.

As a member of Team Cornwall, you play a key role in giving guests and visitors an exceptional experience, resulting in delighted customers, positive reviews and repeat visits.

**What’s in it for you?**
- Meals on duty
- On-site parking
- Enhanced holiday entitlement
- Uniform provided
- NEST pension
- Flexible schedule
- Discounted spa and gym membership
- Discount on treatments and dining
- Staff and friends/family accommodation rates
- Staff referral scheme

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person


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