Hotel Receptionist

5 months ago


St Andrews, United Kingdom Ardgowan Hotel Full time

Job Summary:
We are seeking an enthusiastic and customer focused individual to become part of the Ardgowan Hotel Team here in St Andrews.

This role would suit an individual who enjoys diversity in their work and who has had experience in multiple departments of a hotel previously. The hours of work will be 40 hours and anymore hours worked will be paid at the hourly rate.

**Responsibilities**:

- Greet guests upon arrival and provide a warm welcome
- Check guests in and out efficiently, handling reservations and payments
- Answer phone calls and respond to guest inquiries promptly and professionally
- Provide information about hotel facilities, services, and local attractions
- Assist guests with special requests and resolve any issues or complaints
- Maintain a tidy reception area and ensure all guest information is up to date
- Collaborate with other hotel departments to ensure seamless guest experiences

**Skills**:

- Previous experience in a hotel reception or hospitality role is advantageous
- Excellent phone etiquette and communication skills
- Strong customer service orientation with a friendly and approachable demeanour
- Ability to multitask, stay organised, and work well under pressure

Join our team as a Hotel Receptionist to be part of an exciting hospitality environment where your multilingual skills and passion for guest service will shine.

Pay: £12.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person



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