Spa Receptionist

6 months ago

St Andrews, United Kingdom The Old Course Hotel, Golf Resort and Spa Full time

**About Us**
The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

**Why Join Our Team?**
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our EAP and FREE fitness access.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

**About the Role**
Our Award-winning Kohler Waters Spa team are at the hub of our business and have a new opportunity for a Spa Receptionist to join them on a casual basis. The Spa Receptionist will be first point of contact for all guests entering the Spa therefore they will offer the highest possible services, ensuring all guests have a memorable and magical experience.

**Duties and Responsibilities**
Providing excellent customer service to all members and guests from the moment they walk through the door
Sending out letters and gift certificates
Corresponding with Sales and Reservations Teams
Sharing information and knowledge of all treatments, facilities and products within the Spa
Providing an orientation for all guests visiting our Spa

**About You**
You will be an enthusiastic, friendly, and welcoming individual who prides themselves on delivering excellent customer service. Strong communication, administration and organizational skills are essential for this role along with the ability to work well as an individual and as part of a team. Ideally, you will have front of house experience however, this isn’t essential as full training will be provided.

**Salary**
This is a casual opportunity with an element of weekend working. Our flexible shift pattern is based on the following shifts
- Early: 06:00 am to 14:30 pm Mid: 09:30 am to 18:00 pm Late: 12:30 pm to 21:00 pm.

A competitive hourly rate from £10.17 to £11.79 per hour is offered, along with a vast range of employee benefits.

**Job Type**: Zero hours contract

**Salary**: £10.17-£11.79 per hour

**Benefits**:

- Canteen
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- St. Andrews: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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