Hotel Night Porter

6 months ago


St Helens, United Kingdom Rainhill Hall Full time

We have a great opportunity for an experienced night porter/receptionist to join the historic Rainhill Hall. Please note that this is a nights based role, so if you're a night owl and can ensure you can travel to Rainhill dependently, we want to hear from you

**Experience we are looking for**:

- To have worked in a hotel or accommodation services business.
- To be able to work in a fast paced environment and to enjoy it
- To be able to work independently, being self motivated to complete the tasks.
- Flexibility to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
- Follow hygiene and cleanliness standards to ensure the Hotel is kept clean and tidy.

**The Job**
- To set up restaurant for breakfast, and to help setup event rooms ready for our incredible weddings and events, following the instructions and standards left by the day teams.
- To help when necessary in cleaning public areas
- reception, bar, restaurant and toilets, and back of house areas, employee restaurant and changing rooms ensuring they meet the hotel standards.
- Have a visible presence within the hotel to ensure that all customers request and queries are responded to promptly and effectively.
- Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Conduct fire and floor walks to ensure guest security
- To work closely with the hotels management team to ensure compliance with all hygiene and health and safety programmes.
- To assist in the smooth running of the food and beverage departments during your shift.

If you're our next night owl superstar, we can't wait to hear from you.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- Company events
- Employee discount
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- Weekend availability

Ability to commute/relocate:

- St Helens, L35 6PG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- administration: 1 year (preferred)
- hotel: 1 year (preferred)

Work Location: In person

Reference ID: reception, hotel reception, guest relations, guest experience, night porter, night work


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