Reservations Agent Position

3 weeks ago


St Albans, Hertfordshire, United Kingdom Sopwell House Full time

About the Reservations Agent Role

Sopwell House is seeking a detail-oriented Reservations Agent to join our friendly and dynamic One Stop Shop (OSS) team. As a Reservations Agent, you will provide exceptional customer service while handling reservations for various hotel outlets, ensuring a smooth and professional guest experience.

Your Key Responsibilities

  • Handle internal and external phone calls in a friendly and professional manner.
  • Process and confirm guest reservations for all hotel services, including bedrooms, dining outlets, and spa appointments.
  • Ensure all guest reservations receive same-day confirmation or cancellation emails.
  • Respond to guest inquiries via phone, letter, or email with efficiency and accuracy.
  • Assist guests with any special requests, ensuring a seamless booking experience.
  • Stay up-to-date with hotel services, promotions, and events to upsell and maximize revenue.
  • Collaborate with other departments to ensure smooth operations across the hotel.

What We Offer

  • Extensive training and development opportunities to support your career progression.
  • Free staff meals and on-site parking to make your workday easier.
  • Discounted Food & Beverage, Accommodation, and Spa services across the AB Hotels Group.
  • 28 days holiday, plus 1 extra day off on your birthday to celebrate you.


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