Sales & Reservations Co-ordinator

7 months ago

Lytham St Annes, United Kingdom Clifton Arms Hotel Full time

**Main objectives**:
The Sales and Reservations co-ordinator primary objectives are to conduct the sales and reservations activities promoting all products including Accommodation and Catering. The person will also assist with general administration tasks throughout the company as directed.

**Working relationships**:

- Reports directly to the General Manager and Assistant General Manager.
- Maintain close working relationships all management particularly the Accounts Manager, Sales & Events Manager and Guest Services Manager.

**Duties and Responsibilities**
- You must be attentive to every customer’s request and respond with a genuine desire to deliver.
- You must understand the customer service standards expected and receive the necessary training and support to guarantee these are consistently achieved.
- You must place a high value on cooperation and teamwork within the department and the hotel.
- Take reservations, ensuring all customers receive a friendly and efficient response, which accurately meets their needs.
- Ensure all telephone calls are handled politely and efficiently, ascertaining, and accurately meeting the caller's needs.
- Following up on all provisional enquiries looking to convert these to guaranteed bookings
- Promote all products and services of the hotel to maximise selling opportunities adding customer value at every opportunity.
- Working closely with the sales and events manager to Identify and communicate all events leads to the Sales and Events Manager and responding to these where possible
- Working and co-operating with colleagues to always enhance the guest experience
- Leave clear handovers for the staff covering on your day off, with any information required and tasks that need completing.
- You are responsible for event billing. Please ensure clear communication on this with the accounts manager and sales and events manager.
- You must take responsibility for your own personal development to ensure that you have the necessary knowledge and skills to perform your role effectively.
- You will assist with building new and amending current function packages on rezlynx.
- Complete five day Reservation checks and one day reservation checks. Communicate with your line manager/Guest services manager if there are any queries or anomalies when completing this.
- Ensure all reservations have all details required and all notes are added to Rezlynx so they are visible for the reception/restaurant/housekeeping
- Work closely with the sales and events manager to ensure that function sheets are completed with as much details as possible in time for the function sheet meeting on Wednesday.
- Work closely with the Guest services manager to ensure that flexibility is shown between reservations and reception and all daily/weekly jobs are completed between the two areas.
- Pass on relevant information at the end of each shift through the daily handover
- Work with the Guest services manager to ensure group bookings are administered proficiently.
- Report and log any structural or equipment defects immediately to the maintenance department.
- Carry out other reasonable duties as required by the General Manager or Assistant General Manger

General Responsibilities

1. To be a valued member of the Clifton Arms team, helping and advising colleagues where required, promoting the image of the business, and that of the company, always through active sales activity and a positive approach.

2. To be aware of the security of the hotel and the people in it. Be familiar with all emergency procedures and act positively both in the event of an emergency and to prevent one.

3. To be aware of and ensure that those responsible to you are aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: Licensing; Health and Safety at Work, COSHH, Environmental Health, Fire Precautions, and any others.

Pay: £25,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Sales Co-ordinator

    7 days ago

    Lytham St. Annes, United Kingdom Barons Full time

    **Sales Co-ordinator / Junior Sales Co-ordinator** Lytham, Lancashire **The Company** Barons Ltd is a well-established family-owned business with almost 50 years’ experience in the contract furniture industry. We are passionate about what we do and committed to delivering only the very best for our customers, that’s why we are always exploring the latest...

  • Business Development Co-ordinator

    7 days ago

    Lytham St. Annes, United Kingdom Barons Full time

    **Business Development Co-ordinator** Lytham, Lancashire **The Company** Barons Ltd is a well-established family-owned business with almost 50 years’ experience in the contract furniture industry. We are passionate about what we do and committed to delivering only the very best for our customers, that’s why we are always exploring the latest trends and...

  • Assistant Wedding

    5 days ago

    Lytham St. Annes, United Kingdom Clifton Arms Hotel Full time

    Due to the successful reopening of the award winning Clifton Arms Hotel, Lytham, we are now looking for a talented, enthusiastic, passionate and dynamic Wedding and Events Co-ordinator to join the team. Whether you are looking for a new challenge or looking for a change a fantastic opportunity awaits the right individual. With four banqueting suites we...

  • Sales Co-ordinator

    2 weeks ago

    St Helens, United Kingdom Rainbow HR Full time

    **Sales Co-Ordinator** - £30,000 to £35,000 St Helens, Merseyside Rainbow HR are delighted to be working with Universal Arches - UAL (part of The Kaliber Group) to recruit a Sales Co-Ordinator for their site in St Helens, Merseyside. This is a fabulous opportunity for someone to take the lead within the sales office and deliver a high-quality service for...

  • Sales Co-ordinator

    7 days ago

    St. Leonards-on-Sea, United Kingdom ASL Recruitment Ltd Full time

    Our client is a rapidly expanding global manufacturers agent who specialises in the import and distribution of Industrial Electrical and Electronic Products. They are currently looking for a **Sales Co-ordinator**to join their hardworking and dedicated team. As a **Sales Co-ordinator,**you will co-ordinate office activities and operations to secure...

  • Site Training Co-ordinator/hr Administrator

    7 days ago

    Lytham St. Annes, United Kingdom Clarify Consultancy Ltd Full time

    Due to continuing expansion our client, a successful international manufacturing company is actively seeking a proactive, dedicated and ambitious Site Training Co-ordinator/HR Administrator to support the Senior Management Team with all training and development activities on site. Reporting to the HR Manager, responsibilities to include: - Work with all...

  • Executive Reservations Coordinator

    3 weeks ago

    St John's Wood, Greater London, United Kingdom Danubius Hotel Full time

    About the JobWe are seeking a highly organized and customer-focused Executive Reservations Coordinator to join our Sales & Marketing Team on a 9-month fixed-term contract. As a key member of our team, you will be responsible for supporting the Groups & Reservations function in both day-to-day operations and taking ownership for co-ordination and facilitation...

  • Sales Co-ordinator

    3 days ago

    St. Neots, United Kingdom Energise Ltd Full time

    **Somewhere inside all of us is the power to change the world.** **Are you up to the challenge?** Here at Energise it’s not just a job, it’s a commitment to a more sustainable way of living. We are flexible, hardworking and not afraid to push boundaries. Our employees are encouraged to become the best they can be. We are a Net Zero consultancy with a...

  • Travel & Reservations Agent

    6 months ago

    Lytham St. Annes, United Kingdom Clarify Consultancy Ltd Full time

    Our client, an international travel company, is currently recruiting a dedicated, enthusiastic and professional Reservations Agent to assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience. If you have a passion for travel and would enjoy helping others create memorable experiences, we would love to hear...

  • Partnerships Co-ordinator

    3 days ago

    St. Neots, United Kingdom Energise Ltd Full time

    **Somewhere inside all of us is the power to change the world.** **Are you up to the challenge?** Here at Energise it’s not just a job, it’s a commitment to a more sustainable way of living. We are flexible, hardworking and not afraid to push boundaries. Our employees are encouraged to become the best they can be. We are a Net Zero consultancy with a...

  • Reservations Co-ordinator

    7 days ago

    St. Andrews, United Kingdom Kohler Full time

    The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care. Why Join Our Team? With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest...

  • Despatch Co-ordinator

    7 months ago

    Lytham, United Kingdom Helical Technology Limited Full time

    **Job Title**:Despatch Co-ordinator **Salary**:£25,000 Per annum **Location**:Dock Road, Lytham - With occasional work at our Warton site (Hillock Lane, PR4 1TP) **Shift**:39 hours per week, Monday to Friday Core hours being 08:30am - 17:00 Monday to Thursday and 08:30 till 16:30 Friday To ensure that all parts are despatched as per customer’s...

  • Accounts & Sales Co-ordinator

    1 week ago

    Bury St. Edmunds, United Kingdom RSD Recruitment Full time

    **Accounts & Sales Co-ordinator Bury St. Edmunds £18,000 - £19,000 + OTE £25,000+** As an account manager you will provide support for the growth of online enquiries and deal with leads passed through the website. You will also be responsible to build new/on-going business with clients who enquire. **Key Responsibilites** - Deliver a high level of...

  • Fundraising Co-ordinator

    3 days ago

    Bury St. Edmunds, United Kingdom Polkadotfrog Full time

    **the role.** Have you got a passion for the fundraising sector? If so, this is the role for you! Our truly exceptional client is seeking a Fundraising Co-ordinator to join their team on a full time, permanent basis! Your duties as the Fundraising Co-ordinator will include: - Manage the businesses corporate partnerships developing new ways to build...

  • Contract / Project Co-ordinator

    7 days ago

    St. Thomas's, United Kingdom BANAIR Full time

    **Contract / Project Co-ordinator** **About the Company / Benefits**: BANAIR is looking to recruit an experienced Contract / Project Co-ordinatorto manage our contracts across Europe and the USA. Typical contracts involve the manufacture, shipping and installation of bespoke storage racking, military camps and pre-fabricated buildings. Strong sales pipeline...

  • Sales and Operations Assistant

    3 weeks ago

    St Annes, Lancashire, United Kingdom Zell-Em Group Full time

    Job OverviewThis Sales Administration Clerk role is part of the Zell-Em Group Sales Office Team, reporting to the Production Co Ordinator. It's a Full Time and Permanent Position.The successful candidate will be responsible for ensuring all orders are clear and include all the relevant information, processing customer complaints, and dealing with customer...

  • Customer Service Co-ordinator

    2 weeks ago

    St. Albans, United Kingdom Red Door Recruitment Limited Full time

    A successful and luxury specialist travel company selling tailor made holidays direct to the consumer are recruiting a Customer Service Co-ordinator to join their busy and friendly team. They currently specialise in Africa, Latin America, and India. This a small but welcoming, warm, and friendly company that offer an interesting, varied, and busy role which...

  • Reservations Consultant

    7 months ago

    Lytham, United Kingdom Clarify Consultancy Ltd Full time

    Due to continuing expansion our client, an international travel company is actively seeking an experienced, dedicated, and ambitious Reservations Consultant to provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. Reporting directly to the Sales Manager,...

  • Travel & Reservations Consultant

    1 month ago

    Lytham, United Kingdom Clarify Consultancy Ltd Full time

    Our client, an international travel company, is currently recruiting a dedicated, enthusiastic and professional Travel & Reservations Consultant to assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience. If you have a passion for travel and would enjoy helping others create memorable experiences, we...

  • Reception & Reservation Supervisor

    7 months ago

    Lytham, United Kingdom Clarify Consultancy Ltd Full time

    Our client, an international travel company, is currently recruiting a dedicated, professional Hotel Reservations Supervisor to assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience. Duties to include: - Help the reservation team in their job by offering to them all the technical information to engage...