Reception & Reservation Supervisor

6 months ago

Lytham, United Kingdom Clarify Consultancy Ltd Full time

Our client, an international travel company, is currently recruiting a dedicated, professional Hotel Reservations Supervisor to assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience.

Duties to include:

- Help the reservation team in their job by offering to them all the technical information to engage with customers in a professional manner.
- Make sure that the reservation team and front office representatives are completely aware about all the high season dates, the closed dates, the available dates.
- Be aware about all the hotel programs, services, accommodations types, promotions, rates, and facilities.
- Supervise the system adopted by the company to be able to track all the phone calls received and the actions taken.
- Keep the positive and professional environment between the staff.
- Collaborate with the sales team during a fixed meeting to see the situation of workflow.
- Manage the packages, offers and rates of various hotels.
- Check all the reservations to avoid any mistakes during uploading data to the software.
- Check all the reservations daily to avoid any delay.
- Offer the required training to the sales reservation team.
- Deliver the special request to be offered on the fixed time.
- Manage the VIP Request and the special request in a professional manner.
- Work on generating offers, packages on a regular basis.
- Take the incoming calls.
- Check the arrival of the VIP and special requests.
- Have a strong knowledge of various products and services, also train the staff with all the products and services.
- Help solve issues that could face the reservation process and the customer support and services.
- Marketing activities to promote the company in the different online platforms.

In return you will be rewarded with a competitive salary, commission, discounted holidays, staff incentives, ongoing training, free parking and excellent career progression.

If you have a passion for travel and would enjoy helping others create memorable experiences, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

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