Reservation Coordinator

3 months ago

Saint Andrews, United Kingdom Kohler Co. Full time

About Us

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

*All benefits subject to availability

About the Role

We currently have a new and exciting opportunity for a Reservations Coordinator to join our busy reservations team on a full-time basis. This is a fantastic opportunity to provide future guests with an exceptional level of customer care by taking ownership of their accommodation, dining, spa and golf bookings, whilst heightening their excitement about their impending visit.

You will contribute to the growth and profitability of the Resort with efficient handling of all enquiries and promotion of all resort services.

Duties and Responsibilities

-Answering all telephone calls to the reservation department in a professional manner.

-Maintaining current knowledge across the resort and surrounding area to provide best advice for all enquiries.

-Providing clients with accurate rate information.

-Processing all enquiries & reservations accurately, including reservations by telephone, email or online.

-Handling cancellation reports, arrival reports, trace reports and non-arrival reports.

-Accurate input of all reservations including bedrooms, golf & spa into Resort Suite booking system.

-Ensure accurate input of all dining reservations into Res Diary reservation system.

-Handling deposits for accommodation reservations, golf bookings at the Duke’s Course, spa reservations and dining requirements.

-Confirm all reservations by letter or email within 24 hours of reservation.

-Providing internal departments with accurate information, taking care of client’s individual requirements like spa treatments, dinner reservations, golf bookings, babysitting service, or transfers.

-Processing reservations made through SynXis and any other online booking systems daily.

-Selling & processing gift cards in accordance with the current system and procedure.

-Ensure all telephone calls adhere to the IQA call standards.

-Handle guest complaints with poise and professionalism and ensure that the guest feels that you are sincere and that they have a point.

About you

We’re looking for an enthusiastic, confident, and organized individual to join our Reservations will ideally have previous experience of working in a reservations, sales, or customer service-based role, where you’ve provided excellent customer service by telephone, email, and letter. You’ll also be able to work using your own initiative as well as part of a team, have polite and friendly telephone manners and be punctual with good time management skills.

Education and Experience

Essential

-Good IT skills

-Good organisation skills.

-Able to work using own initiative as well as part of a team.

-Good communication skills.

-Good telephone manners are essential.

-Punctual with good time management skills.

Desirable

-Previous experience of working in a reservations department is preferred but full training will be given.

-Some knowledge of reservation booking systems

-Previous sales experience

Salary

Working 40 hours per week with a competitive salary of £26, plus a range of employee benefits. You must be able to work our shift patterns, which are to 5pm, to 6pm or to 7pm either at our resort or remotely, as hybrid working is offered.

This role also includes an element of weekend work.

  • Reservations Coordinator

    1 week ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About The RoleWe are seeking a highly organized and customer-focused Reservations Coordinator to join our team at The Old Course Hotel, Golf Resort & Spa, an AA 5-star resort based in St Andrews.As a key member of our reservations team, you will be responsible for providing exceptional levels of customer care to our guests, taking ownership of their...

  • Reservations Coordinator

    4 weeks ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews, Scotland, which prides itself on the highest levels of guest care.We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co., please visit our website.Why Work with...

  • Reservations Coordinator

    3 weeks ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews, Scotland, which prides itself on the highest levels of guest care.We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co., please visit our website.Why Work with...

  • Reservation Coordinator

    2 months ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is a renowned 5-star resort in St Andrews, Scotland, known for its exceptional guest care and commitment to excellence.We are part of Kohler Co., a leading global hospitality provider, and pride ourselves on our independently owned and operated status.Why Work with Us?We are a forward-thinking employer...

  • Reservation Coordinator

    2 months ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is a renowned 5-star resort in St Andrews, Scotland, known for its exceptional guest care and commitment to excellence.We are part of Kohler Co., a leading global hospitality provider, and pride ourselves on our independently owned and operated status.Why Work with Us?We are a forward-thinking employer...

  • Reservations Coordinator

    2 weeks ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is a premier luxury resort based in St Andrews, Scotland, renowned for its exceptional levels of guest care and customer service.We are a proud member of Kohler Co., a leading global hospitality provider, and are committed to delivering unforgettable experiences to our guests.Why Work with Us?We believe in...

  • Reservations Coordinator

    3 weeks ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews, renowned for its exceptional guest care.We are an independently owned resort, part of Kohler Company, a leading global hospitality provider. To learn more about Kohler Co., please visit our website.Why Work with Us?We pride ourselves on being an...

  • Reservations Coordinator

    3 weeks ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews, Scotland, which prides itself on the highest levels of guest care.We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co., please visit our website.Why Work with...

  • Reservations Coordinator

    5 months ago

    St. Andrews, United Kingdom Sports Travel Group Limited Full time

    **Job Specification: Reservations Coordinator** St Andrews, Scotland We’re looking for a highly organised team member with a desire to work in the travel industry and an interest in being exposed to an international business. The position will be office based, in St Andrews. **About Us** Sports Travel Group is a premium sector B2C and B2B tour operator...

  • Accommodation Coordinator

    1 week ago

    Saint Andrews, Fife, United Kingdom Kohler Full time

    Here are the key responsibilities of the Reservations Coordinator role:The Old Course Hotel, Golf Resort & Spa is a prestigious resort located in St Andrews, Scotland, known for its exceptional guest care and service. Our team is dedicated to providing a memorable experience for our guests.The ideal candidate will have excellent communication and...

  • Sales Coordinator

    3 weeks ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is a renowned 5-star resort in St Andrews, Scotland, offering exceptional guest care and a unique golfing experience.We are part of Kohler Co., a leading global hospitality provider, and pride ourselves on our commitment to excellence and customer satisfaction.Why Choose This Role?This Sales Coordinator...

  • Sales Coordinator

    4 weeks ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews, Scotland. As part of Kohler Company, a leading global hospitality provider, we pride ourselves on delivering exceptional guest care.Why Work with Us?We are an independently owned resort committed to ensuring our associates are our top priority. With a...

  • Luxury Experience Coordinator

    16 hours ago

    Saint Andrews, Fife, United Kingdom Accor Full time

    Company OverviewFairmont St. Andrews is one of Scotland's most iconic luxury hotels and resorts, situated in the heart of golfing excellence.Salary: £35,000 - £45,000 per annum (dependent on experience)Job DescriptionA key opportunity has arisen for a Concierge Supervisor to join our team at Fairmont St Andrews. We are seeking an exceptional individual who...

  • Sales Coordinator

    5 months ago

    Saint Andrews, United Kingdom Kohler Co. Full time

    About Us The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care. We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit Why Join Our Team? With a...

  • Sales Coordinator

    2 months ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is a renowned 5-star resort in St Andrews, Scotland, known for its exceptional guest care and commitment to excellence. As part of Kohler Co., a leading global hospitality provider, we pride ourselves on delivering unforgettable experiences to our guests.Why Work with Us?We are a forward-thinking employer...

  • Sales Coordinator

    2 months ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is a renowned 5-star resort in St Andrews, Scotland, known for its exceptional guest care and commitment to excellence. As part of Kohler Co., a leading global hospitality provider, we pride ourselves on delivering unforgettable experiences to our guests.Why Work with Us?We are a forward-thinking employer...

  • Sales Coordinator

    3 weeks ago

    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is a renowned 5-star resort in St Andrews, Scotland, known for its exceptional guest care and commitment to excellence.We are part of Kohler Co., a leading global hospitality provider, and take pride in our independently owned and operated status.Why Choose Us?We offer a unique blend of luxury and service, with...

  • Concierge Supervisor

    2 months ago

    Saint Andrews, Fife, United Kingdom Accor Full time

    Concierge Supervisor OpportunityFairmont St. Andrews, a Five-Star luxury hotel and resort in Scotland, is seeking a skilled Concierge Supervisor to deliver exceptional guest experiences.Key Responsibilities:Provide a warm welcome to guests and visitors, setting the tone for an outstanding stay.Develop in-depth knowledge of local attractions, business...

  • Concierge Supervisor

    2 months ago

    Saint Andrews, Fife, United Kingdom Accor Full time

    Concierge Supervisor OpportunityFairmont St. Andrews, a Five-Star luxury hotel and resort in Scotland, is seeking a skilled Concierge Supervisor to deliver exceptional guest experiences.Key Responsibilities:Provide a warm welcome to guests and visitors, setting the tone for an outstanding stay.Develop in-depth knowledge of local attractions, business...

  • Operations Coordinator

    3 weeks ago

    Saint Neots, Cambridgeshire, United Kingdom The Astrea Academy Trust Full time

    Operations CoordinatorWe are seeking a dedicated and enthusiastic Operations Coordinator to join our team. This fast-paced role will provide support to a variety of areas alongside the Operations Manager, including estates and finance. No two days will ever be the same.This is an ideal position for someone who is a team player, who can prioritise a varied...